Navneet Kaur
Perth,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
British Petroleum
03.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cyber Security Consultant
DC TWO LIMITED
07.2023 - 11.2023
- Improved client cybersecurity posture through tailored risk assessments and mitigation strategies.
- Reduced cyber threats by implementing robust security frameworks and incident response plans.
- Performed risk analyses to identify appropriate security countermeasures.
Information Technology Trainer Assistant
National Institute Of Technology
04.2023 - 07.2023
- Ensured compliance with organizational policies and procedures during all aspects of the training process.
- Served as a reliable resource for trainees seeking additional information or clarification on course topics outside of scheduled sessions.
- Assisted lead trainer in developing customized training materials for different learning styles and needs.
Education
ICT Professional Year Program - Information Technology
National Institute of Technology
Perth, WA07.2023
Bachelor Of Cyber Security And Forensic Science - Information Technology
Murdoch University
Perth, WA02.2022
Advance Diploma Of Information Technology - Information Technology
Southern Cross Institute of Technology
Melbourne, VIC12.2019
Diploma Of Information Technology - Information Technology
Southern Cross Institute of Technology
Melbourne, VIC01.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft Outlook
- Appointment Scheduling
- Team Development
- Administrative Support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data Collection
- Customer Relationship Management (CRM)
Timeline
Cyber Security Consultant
DC TWO LIMITED
07.2023 - 11.2023
Information Technology Trainer Assistant
National Institute Of Technology
04.2023 - 07.2023
Customer Service Representative
British Petroleum
03.2020 - Current
ICT Professional Year Program - Information Technology
National Institute of Technology
Bachelor Of Cyber Security And Forensic Science - Information Technology
Murdoch University
Advance Diploma Of Information Technology - Information Technology
Southern Cross Institute of Technology
Diploma Of Information Technology - Information Technology
Southern Cross Institute of Technology
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