Navpreet Singh
Melton West,VIC
Summary
I am a hospitality and customer service professional with many years’ experience in the industry. I love customer service, connecting with customers, giving them a great experience, and I have a natural ability to listen and connect with people. I am a skilled communicator and listener with a knack for remedying conflict, and great attention to detail and organizational skills which allow for delivery of outstanding service. I maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation of the company. I am a competent team player who works easily with others.
Customer service: I naturally excel at customer service, greeting all customers with a smile and cheerful attitude, always endeavoring to answer questions, solve problems to ensure they have a great experience.
I have the ability to prioritize and complete tasks in order to deliver desired outcomes within allotted timeframes. I believe attention to detail at work helps prevent mistakes and makes success in the workplace easier.
I’ve proven myself as a great team player, collaborating with and leading other team members to deliver a consistent and great experience for our customers.
Overview
15
15
years of professional experience
Work History
EMIRATES SERVICE DESK AND DISPATCH
Dnata
Melbourne Airport, VIC
02.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
Emirates SME
Dnata Airport Services
Adelaide, SA
10.2024 - 11.2024
- Assist in Emirates flight start up EK441
- Assist in flight editing , turn around coordinator duties , check in duties.
- Assist gate supervisor with boarding operations.
- Assist departure control supervisor with on time departure and other operational requirements.
Fulltime
Concierge – MICM PROPERTY
04.2018 - 02.2022
- In this role I enjoyed the customer service and really connecting with our residents, both regular and new.
- Along with making sure our residents always had a great experience I also took great pride in making sure that we were caring for our residents.
- I thrived working in this busy environment, the busier the better, I focused on getting the job and tasks done whilst always delivering great customer service.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Accepting parcels and using manual handling procedures storing them in the room
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Van Driver
Australia Post
09.2017 - 03.2018
- Pickups and Drop off parcels Sorting parcels in warehouse
- Maintained vehicle by refueling, performing regular fluid level checks and cleaning interior and exterior of vehicle.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Reported customer questions, issues and complaints to management.
- Delivered packages to customer doorsteps and business offices.
Restaurant Manager
McDonald's
11.2009 - 01.2017
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Reconciled cash and credit card transactions to maintain accurate records.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Carefully interviewed, selected, trained and supervised staff.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Advanced Diploma - Management
Charlie Bell College of Management
Sydney 06.2014
Skills
- Excellent work ethic
- Self-motivated professional
- Good telephone etiquette
- Customer Service
- Good listening skills
- Verbal and written communication
Reference
MELISSA PERRI
TRAINING MANAGER
0432 344 635
Timeline
Emirates SME
Dnata Airport Services
10.2024 - 11.2024
EMIRATES SERVICE DESK AND DISPATCH
Dnata
02.2022 - Current
Fulltime
Concierge – MICM PROPERTY
04.2018 - 02.2022
Van Driver
Australia Post
09.2017 - 03.2018
Restaurant Manager
McDonald's
11.2009 - 01.2017
Advanced Diploma - Management
Charlie Bell College of Management