Navpreet Sran
Cranbourne West,VIC
Summary
Highly skilled and experienced leader with a strong focus on people and a proven track record in analysis and supervision. Exceptional at providing customer service, problem-solving, and negotiating for positive outcomes. Thrives as a professional and motivated team player with exceptional relationship-building skills. Possesses excellent time management and multitasking abilities. Extensive experience in coaching and mentoring teams, helping management maintain order and increase revenue. Driven to leverage 9 years of experience to enhance operational efficiency. Proactively addresses team needs with forward-thinking strategies while maintaining a strong focus on daily requirements. Well-coordinated planner who successfully coordinates schedules and workflows to meet business demands. Known for superior work ethic, resourcefulness, and an upbeat nature. Excels as a motivational leader who effectively communicates duties and tasks. Dedicated to providing the highest standard of service and creating a warm and welcoming environment for customers.
Overview
14
14
years of professional experience
Work History
Shift Supervisor
Bupa Medical Visa Services Melbourne
04.2024 - Current
- Support Team and Whole clinic form the rostered shift.
- Point of Complaint and incident Escalations
- Monitor customer floe whilst shift supervisor
- Oversight of customer care for rostered Shift.
- other clinical duties , as per requirement.
- Legal, regulatory compliance, Adherence to internal operating procedures together with the management of Business risks.
- Implement Bupa Australia's Health,&Safety policy and associated policies and procedures.
Health Assessor
Bupa Medical Visa Services Melbourne
07.2023 - 04.2024
- Provide quality health assessments to the visa applicants to ensure smooth delivery of services in accordance to the applicable DIBP and BMVA policies and guidelines.
- Update and maintain assessment results in the system in accordance to DIBP and BMVA guidelines.
- Assist in the stock management, equipment maintenance and other administrative tasks as directed by MAC Health Assessor.
- Participate in clinical quality & safety improvement activities.
Admin assistant and Customer Service Assistant
Funding assist Mortgage Broking
05.2022 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Phlebotomist
Dorevitch Pvt Ltd
11.2016 - 05.2022
- Building relations with the doctors and nurses for accurate delivery of the results.
- Conducted venipuncture and other CT procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Packaged and shipped specimens to central lab daily.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Organized daily work based on collection priority.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Centrifuged blood samples as outlined in clinical protocols.
Assistant Store Manager
Hungry Jacks Pvt Ltd
10.2010 - 01.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Created and maintained safe and secure work environments for employees.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Raised property accuracy and accountability by creating new automated tracking method.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Certificate IV - Pathology
Care Training
Australia09.2014
Certificate III - Pathlogy
Care Training
Australia07.2014
Diploma - Multimedia
Cambridge College
Melbourne, VIC08.2009
Bachelor of Science - Biotechnology
Guru Nanak Dev University Amritsar
India04.2007
Skills
- Inventory Control
- Customer-Oriented
- Schedule Management
- Scheduling Coordination
- Business Development
- Staff Scheduling
- Conflict resolution techniques
- Staff Management
- Operations Management
- Business Administration
- Strategic Planning
- Financial Management
- Workplace Safety
- Continuous Improvement
- Staff Development
- Cash handling expertise
- Safety understanding
- Training and mentoring
- Policy Enforcement
- Document Management
- Inventory control and record keeping
- Employee Training
- Safety awareness
References
Available on request
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Shift Supervisor
Bupa Medical Visa Services Melbourne
04.2024 - Current
Health Assessor
Bupa Medical Visa Services Melbourne
07.2023 - 04.2024
Admin assistant and Customer Service Assistant
Funding assist Mortgage Broking
05.2022 - 06.2023
Phlebotomist
Dorevitch Pvt Ltd
11.2016 - 05.2022
Assistant Store Manager
Hungry Jacks Pvt Ltd
10.2010 - 01.2015
Certificate IV - Pathology
Care Training
Certificate III - Pathlogy
Care Training
Diploma - Multimedia
Cambridge College
Bachelor of Science - Biotechnology
Guru Nanak Dev University Amritsar
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