Navrajpreet Kaur
Gold Coast,Australia
Summary
Hardworking, reliable and focused on going above and beyond to support team. Trained in team work and offering top-notch cooperative abilities. Motivated to continue to learn and grow as health care professional.
Overview
5
5
years of professional experience
Work History
Personal Care Worker
Bluecare Aged Care Residence
12.2022 - Current
- Resolved customer inquiries, complaints and issues providing insightful solutions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Navigated multiple systems to identify source of issue.
- Built strong knowledge of product line to assist customers in selecting products.
- Completed paperwork for orders and new service actions.
- Returned customer calls and responded to inquiries and complaints.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Customer Service Representative
GBO
11.2019 - 02.2023
Certified Nursing Assistant In Training
10.2022 - 11.2022
- Used assessment abilities and observational skills to collect subjective and objective patient data.
- Identified and reported unusual patient responses to nursing care.
- Tracked patients' input and output as part of successful nutritional approaches and effective care management.
- Helped nurses implement and revise nursing care plans for optimal patient support.
- Assisted with ambulation and range of motion exercises for patients with limited mobility.
- Completed basic nursing care such as skin assessments with minimal oversight.
- Collected nursing histories to establish baseline health levels and peripheral information such as psychological needs and socio-economic background.
- Documented vital signs to track medical symptoms and the progress of treatments.
- Provided caring companionship to support patients' social and emotional needs.
- Reminded patients to take prescribed medications.
- Provided feeding assistance to patients where necessary.
- Physically supported patients with mobility issues to stand, walk and use bathroom facilities.
- Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs.
Education
BACHELORS OF NURSING - HEALTH
SOUTHERN CROSS UNIVERSITY
GOLD COAST, QLD07.2026
Certificate and diploma - childcare
EIM INTERNATIONAL
GOLD COAST, QLD11.2021
Secondary education - Medical
Baring School
Batala, Punjab07.2019
Primary education - Medical
Saint Francis Convent School
Kotli Surat Malhi, Punjab07.2017
Skills
- Quality patient care
- Familiar with medical terminology
- Infection control protocols
- Medication administration
- Behavioral observation
- Physically fit
- Assessment and vitals
- Service focused
- Grooming assistance
- Emotional support
- Personal hygiene assistance
- Behavior management
- Dressing assistance
Timeline
Personal Care Worker
Bluecare Aged Care Residence
12.2022 - Current
Certified Nursing Assistant In Training
10.2022 - 11.2022
Customer Service Representative
GBO
11.2019 - 02.2023
Certificate and diploma - childcare
EIM INTERNATIONAL
Secondary education - Medical
Baring School
Primary education - Medical
Saint Francis Convent School
BACHELORS OF NURSING - HEALTH
SOUTHERN CROSS UNIVERSITY
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