Navreet Kaur
Yarrabilba,QLD
Summary
Proven adaptability and expertise in React.js, honed at Woolworths through seamless integration of front-end components. Excelled in high-stress customer service roles, enhancing customer loyalty and resolving disputes with professionalism. Demonstrated commitment to high-quality standards and site accessibility, contributing to positive user experiences and team efficiency.
Overview
4
4
years of professional experience
Work History
Front End Team Member
Woolworths
Kingscliff, NSW
04.2023 - Current
- Collaborated with cross-functional teams to ensure seamless integration of front-end components with back-end systems.
- Troubleshot production issues efficiently while minimizing downtime, quickly resolving complex bugs related to front-end functionality or performance problems.
- Conducted regular code reviews to maintain high-quality code standards within the team, identifying areas for improvement or optimization.
- Improved site accessibility, ensuring compliance with WCAG guidelines and ADA standards.
Customer Service Representative
Elegant Beauty and Brows
Tweed Heads, NSW
06.2021 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front of House Staff Member
Vinnys Pizza and Pasta
Tweed Heads, NSW
08.2020 - 09.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
Bachelor Of Information Technology - Information Technology
Amritsar Collage of Technology
Amritsar04.2019
Skills
- SEO best practices
- Reactjs experience
- Adaptability to Change
- Bootstrap framework
Timeline
Front End Team Member
Woolworths
04.2023 - Current
Customer Service Representative
Elegant Beauty and Brows
06.2021 - 04.2023
Front of House Staff Member
Vinnys Pizza and Pasta
08.2020 - 09.2021
Bachelor Of Information Technology - Information Technology
Amritsar Collage of Technology