Jaspinder Kaur Rai
Legana ,Australia
Summary
Passionate professional with a consistent record of providing support, advocacy, and resources to individuals and families in need. Experienced in developing client-centered care plans and addressing emotional, mental, and social needs. Skilled in crisis intervention, community outreach, and program development. Excellent communication, interpersonal, and organizational skills are needed to complete tasks. Reliable, with a good work ethic, and the ability to quickly adapt to new tasks and environments.
Overview
7
7
years of professional experience
Work History
Disability Services Officer
Launnie Care Services
Launceston , TASMANIA
12.2024 - Current
- Implement person-centered support plans in collaboration with the Client Care Manager and relevant stakeholders.
- Regularly review and provide feedback to update individualized support plans to ensure they align with clients' goals and needs.
- Assist individuals in identifying their strengths, goals, and aspirations, while supporting them in developing strategies for personal growth.
- Provide direct support to clients, including assistance with personal care, social activities, community participation, and skill development.
- Maintain accurate records of support plans, progress notes, and other essential documentation.
- Coordinate services and referrals to ensure seamless transitions and continuity of care.
- Monitor the effectiveness of services and advocate for necessary adjustments based on client needs.
- Communicate updates regarding client health, preferences (food, transport, etc.). to the Client Services Manager.
- Facilitate the inclusion of individuals with disabilities in community activities and programs.
- Identify and address barriers to accessibility and inclusion within the community.
- Build and maintain relationships with community organizations, businesses, and other stakeholders to enhance opportunities for clients.
- Ensure compliance with relevant disability service regulations, policies, and procedures.
- Maintain confidentiality and privacy of client information.
- Contribute to data collection and reporting requirements for service evaluation and improvement.
- Participate in team meetings, supervision, and ongoing professional development to enhance service quality.
AGED CARE SERVICE COORDINATOR
Home Instead
2170, NSW
10.2024 - 12.2024
- Promote the Home Instead brand and live our culture in all your interactions through building trust, taking the lead and sharing your heart
- Answer each incoming call in a friendly, professional and knowledgeable manner
- Field new client and Caregiver enquiries over the phone in a welcoming and knowledgeable manner ensuring relevant processes are followed
- Coordinate Client services and Caregiver schedules on a daily basis via the Relationship Management System (RMS) to ensure that all clients receive the services that they have requested and that were possible compatible, regular and consistent Caregiver/s provide the service including: Implementation of new client schedules following handover meeting with the person that has conducted the Care Consultation
- Monitoring and actioning email/phone call requests for new/changes to client schedules from brokers including communication with brokers and Caregiver’s
- Management of Caregiver leave including communication with client/broker
- Management of public holiday schedules
- Monitor shared email for actions and coordinate workflow with Client Services Team
- Provide guidance and support to CGs to assist them in providing quality care
- Monitor, mediate, manage and ensure a record is maintained of all interactions with clients/client families and Caregivers and address any issues/concerns immediately
- Approval of services completed within the RMS
- Recognise and capture opportunities to maintain and increase service hours and/or increase quality care
- Enter and maintain accurate and up to date Caregiver and Client information in the Relationship Management System (RMS)
- Maximise the integrity of the data in the RMS and use functionality to support the effective and efficient matching of Caregivers and clients
DISABILITY AND AGED CARE SERVICE COORDINATOR
My Guardian
2170, NSW
04.2024 - 08.2024
- Coordinated with multiple departments to ensure operations remained organized and efficient
- Responded to participant inquiries in a timely and professional manner
- Resolved complex issues quickly and efficiently while maintaining professionalism
- Provided excellent customer service to participants and colleagues using strong communication skills
- Assisted in developing and implementing client service plans
- Managed a high volume of incoming calls and emails
- Maintained accurate records of all customer interactions using a detail-oriented approach
- Generated weekly reports to inform management on service performance
- Report to the service Manager and following instructions
- Adapted to changing priorities and handled unexpected situations effectively
- Managed client accounts, maintaining accurate records and following up on requests
- Presented service updates and reports to internal stakeholders
- Rostering and progress notes reviews
- Identify, classify, manage, control and monitor risks and follow appropriate actions for managing risk management
- Developed comprehensive case management plans to ensure individuals with disabilities and aged care participants received appropriate services and resources
- Participated in the ongoing review and evaluation of data relating to incidents to ensure continuous improvement and review of practices
- Keep accurate and complete records of work activities in accordance with the relevant legislative requirements, the Company's records and information security and privacy policies and procedure
- Maintain confidential and accurate documentation and records in relation to the provision of participants' care, preferences, and relevant service delivery information
DISABILITY SERVICE COORDINATOR
Professional and Leading care services
Strathfield
01.2024 - 04.2024
- Intake participants interview to understand their needs, strengths and preferences
- Identify, classify, manage, control and monitor risks and follow appropriate actions for managing risk management
- Day to Day coordination services and Developed Individualized support plans
- Provided Guidance and support to the participants as well as support workers
- Performed outreach activities within the community aimed at increasing awareness about available services for people living with disabilities
- Monitored adherence of service delivery protocols across all programs related to disability services
- Cultivated strong relationships with clients, families, and service providers to provide effective support services
- Collaborated with medical professionals includes Allied health service to ensure accurate diagnosis and treatment plans were established for clients
- Maintained up-to-date records on individual cases including assessments, evaluations, interventions
- Identified areas of improvement within existing programs related to supporting individuals with disabilities
- Coordinated community-based activities for individuals with disabilities to promote independence and socialization
- Facilitated weekly meetings between team members regarding individual client needs and progress towards goals
- Trained new staff on policies and procedures related to providing quality care in accordance with regulatory standards
- Rostering and shift notes review; identified areas for improvement and implemented corrective action plans when necessary
- Recruited, interviewed, and hired volunteers and staff
- Developed comprehensive case management plans to ensure individuals with disabilities received appropriate services and resources
- Identify resources and ensure compliance
- Participated in the ongoing review and evaluation of data relating to incidents to ensure continuous improvement and review of practices
- Provide participants to understand, implement aged care packages and NDIS plans
- Report to Manager and following instructions
- Maintain confidentiality and accurate documentation
- Rostering and progress notes review
- Developed comprehensive case management plans for aged care and NDIS participants
DISABILITY ACCOMMODATION SUPPORT WORKER
Inala disability services
Cherrybrook
07.2021 - 01.2023
- Provided Emotional support to clients during difficult times or crisis situations
- Provided compassionate care and support to individuals with physical disability, mental health issues and learning difficulties
- Assisted clients in developing daily living skills such as budgeting, cooking and cleaning
- Supported clients in accessing community resources and leisure activities
- Utilized effective communication strategies to build relationships with clients
- Monitored changes in client's physical or psychological condition and reported any concerns promptly
- Maintained accurate records of client progress including observations, assessments and reviews
- Administered medication as prescribed by healthcare professionals in accordance with policy and procedures
- Assisted clients in accessing community resource services
- Carried out risk assessments to always ensure the safety of clients
- Liaised with family members regarding the care needs of their loved ones
- Encouraged client independence through goal setting and problem-solving techniques
- Developed positive behavioural management plans for challenging behaviour
- Organized transport for medical appointments and other activities as required
- Attended case conferences, meetings, training sessions and workshops as required
- Built respectful and trusting relationships with clients
- Followed strict data confidentiality rules to keep client information secure
- Remained calm and poised in emergency and crisis situations
- Documented emergency incidents or rule noncompliance
NDIS SUPPORT COORDINATOR (FIELD EDUCATION 2) (500 HOURS)
Maple community services
Blacktown
09.2022 - 12.2022
- Accept and follow up on all referrals for NDIS participants
- Implement and review the participant's NDIS plan, including assisting participants to fulfill their requirements
- Assess all options for the community, mainstream, informal and provide support
- Effective communication with participants and internal and external stakeholders
- Empower participants to understand, implement and review their NDIS plans
- Keep accurate and complete records of work activities in accordance with the relevant legislative requirements, the Company's records and information security and privacy policies and procedure
- Provide participants with high-quality operational support and ensure good relations are maintained, and inquiries are investigated and resolved efficiently
- Respond to emails and administrative work professionally
- Report to the Support Coordination Manager; following their instructions
- Maintain confidential and accurate documentation and records in relation to the provision of participants' care, preferences, and relevant service delivery information
- Identifying and escalating issues that require urgent attention
- Use initiative to identify or predict an issue that may arise, assess, and find solutions
- Help develop and contribute to the achievement of team objectives
- Take reasonable care for own health and safety, and that of others, at the workplace by working following with the relevant legislative requirements and the Company's Work, Health, and Safety
- Demonstrated AASW and NDIS Practice standards
- Practice social work knowledge with Field Education experience
- Connecting service users with appropriate Allied health service providers
DISABILITY SUPPORT WORKER
Carecentric
Western Suburbs
05.2019 - 07.2022
- Assisted clients in developing independent living skills such as personal hygiene, budgeting, meal preparation and job-seeking
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
- Maintained accurate records of client progress using appropriate documentation methods
- Transported clients to facilitate access to employment, health care, and community life
- Developed positive relationships with service users and their families to ensure the best care possible
- Provided transportation for medical appointments, recreational activities or other outings as needed
- Monitored health status of clients by observing changes in behaviour or physical condition
- Planned and coordinated leisure activities for program participants to promote greater community independence, skills, and social interaction
- Adapted communication techniques based on individual's abilities when interacting with service users
- Monitored, evaluated, and record client progress according to measurable goals described in treatment and care plan
FIELD EDUCATION 1 (500 HOURS)
Mount Druitt ethnic communities' agency (MECA)
Mount Druitt
05.2021 - 08.2021
- To provide generalist casework for members of the community
- To develop and implement strategies and community initiatives to meet identified needs through solution-based or goal-oriented
- Provide assistance with the settlement process, general advocacy referrals and employment pathways
- Be proactive in developing cooperative and collaborative partnerships and networks with both clients and other organizations
- Advocate for CALD clients by gathering information regarding current needs, raising awareness to the appropriate funding bodies, developing partnerships with government and non-government organizations and community based groups
- Attend relevant meetings as required, prepare submissions as required and participate in the evaluation of services and programs
- Admin responsibilities
- Maintained strong knowledge of social work by participating in workshops, conferences, and online education classes
- Provide monthly written reports to the Management Committee
- Maintain a timely and accurate database for future reference
- Successful Grant writing project during the COVID-19 pandemic
- Name of the Grant (THE KILO OF HOPE)
DISABILITY SUPPORT WORKER
Woodville Alliance
Villawood
01.2018 - 12.2018
- Supported clients' social, physical, and emotional needs to help them integrate into the local community
- Tracked client behaviours, daily activities, new skills, and notable incidents for documentation purposes
- Maintained an organized filing system for client records, providing complete documentation of all interactions
- Improved resident and staff engagement through group activities
- Maintained daily living standards by assisting clients with personal hygiene needs
- Transported clients safely to social activities
- Educated clients on options to assist in making informed decisions
- Assisted clients in performing community activities and group activities in day service
- Provided social interactions with clients and encouraged them to communicate in the community, with other clients, and staff where appropriate
- Helped clients manage and reach individual goals, supporting independent progression and social skills
- Kept clients engaged in social networks and communities for personal health and growth
- Promoted community integration by providing extensive physical, emotional, and social support
- Planned and coordinated leisure activities for program participants to promote greater community independence, skills, and social interaction
Education
BACHELOR OF SOCIAL WORK -
Australian College of Applied Professions (ACAP)
Sydney, NSW12.2022
DIPLOMA OF COMMUNITY SERVICES -
Stotts's college Stott's Colleges
01.2019
DIPLOMA OF BUSINESS -
Grand Academy
01.2018
CERTIFICATE IV IN BUSINESS -
Grand Academy
01.2017
Skills
- Risk Assessments
- Incident Reporting
- Relationship Building
- Disability and aged care services
- Time management
- Educational strategies
- Verbal and written communication skills
- Practice behavior support plans and mentoring
- Adaptability and flexibility, including technology
- Assessment and evaluation
- Service plan development
- Team collaboration
- Ethical decision-making
- Multitasking
- Person-centered planning
- Support plan implementation
- Service coordination
- Community engagement
- Data management
- Regulatory compliance
- Effective communication
- Client advocacy
- Confidentiality standards
- Customer service
- Safety protocols
- Innovation and creativity
- Strategic planning
- Emergency response coordination, including emergency and non-emergency response
References
References available upon request
Languages
- Hindi, Native
- Punjabi, Native
- English, Advanced
References
References available upon request.
Timeline
Disability Services Officer
Launnie Care Services
12.2024 - Current
AGED CARE SERVICE COORDINATOR
Home Instead
10.2024 - 12.2024
DISABILITY AND AGED CARE SERVICE COORDINATOR
My Guardian
04.2024 - 08.2024
DISABILITY SERVICE COORDINATOR
Professional and Leading care services
01.2024 - 04.2024
NDIS SUPPORT COORDINATOR (FIELD EDUCATION 2) (500 HOURS)
Maple community services
09.2022 - 12.2022
DISABILITY ACCOMMODATION SUPPORT WORKER
Inala disability services
07.2021 - 01.2023
FIELD EDUCATION 1 (500 HOURS)
Mount Druitt ethnic communities' agency (MECA)
05.2021 - 08.2021
DISABILITY SUPPORT WORKER
Carecentric
05.2019 - 07.2022
DISABILITY SUPPORT WORKER
Woodville Alliance
01.2018 - 12.2018
BACHELOR OF SOCIAL WORK -
Australian College of Applied Professions (ACAP)
DIPLOMA OF COMMUNITY SERVICES -
Stotts's college Stott's Colleges
DIPLOMA OF BUSINESS -
Grand Academy
CERTIFICATE IV IN BUSINESS -
Grand Academy
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