Navy Sovann
Cabramatta West,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Picker Packer
National Product Fulfillment
Eastern Creek, NSW
10.2023 - 03.2024
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Customer Service Specialist
Broadway Cafe
Junee
06.2016 - 09.2022
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Developed customer service improvement initiatives to decrease customer wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
General Manager
Ronnie’s Cafe & Bar
Otorohanga
02.2015 - 01.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Customer Service Cashier
South Mall Bakery
New Zealand
09.2013 - 04.2015
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
Barista Shift Lead
Kreem Cafe
New Zealand
05.2012 - 07.2013
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Customer Service Cashier
Seirra Coffee
New Zealand
09.2009 - 06.2012
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Education
Bachelor Of Communications -
Auckland University
New Zealand2012
Diploma Of Language Studies -
NZIST
New Zealand07.2009
Skills
- Cash Register Operations
- Barista
- Kitchen hand
- Customer Service
- RF scanner experience
Languages
Khmer
Native or Bilingual
Thai
Limited Working
Certification
Current Full Driver license with own transport
Current RSA &RCG
First aid certificate
Valid RSAT certificate
Timeline
Picker Packer
National Product Fulfillment
10.2023 - 03.2024
Customer Service Specialist
Broadway Cafe
06.2016 - 09.2022
General Manager
Ronnie’s Cafe & Bar
02.2015 - 01.2016
Customer Service Cashier
South Mall Bakery
09.2013 - 04.2015
Barista Shift Lead
Kreem Cafe
05.2012 - 07.2013
Customer Service Cashier
Seirra Coffee
09.2009 - 06.2012
Bachelor Of Communications -
Auckland University
Diploma Of Language Studies -
NZIST