Navya Honne Gowda
Spotswood,VIC
Summary
Detail-oriented cybersecurity graduate with a background in computer science engineering and customer support. Skilled in technical troubleshooting and cloud fundamentals, successfully resolving system issues and enhancing digital platform user experiences. Ready to apply cybersecurity and IT support expertise in a professional setting.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Customer Service Representative
Sparks Events
melbourne, VIC
01.2026 - Current
- Managed high-volume customer interactions to improve guest satisfaction.
- Provided on-site support to promptly resolve attendee issues with professionalism.
- Validated ticket entries and resolved event inquiries, ensuring seamless customer experiences.
- Coordinated with event staff and organizers to streamline queue management and enhance ticket verification.
Customer Service Representative
GFP events
melbourne, VIC
08.2025 - Current
- Troubleshot digital ticket scanning issues and guided attendees on mobile ticket access, ensuring seamless entry.
- Facilitated entry validation and resolved QR code ticket issues, enhancing graduate experience during ceremonies.
- Addressed general inquiries from graduates and families in a fast-paced event environment.
- Coordinated with organizers to streamline check-in processes and optimize seating arrangements for events.
Customer Support and Operations
Grill'd Healthy Burgers
Chadstone Village, VIC
08.2023 - Current
- Guided customers through digital ordering systems, addressing technical problems to ensure seamless transactions.
- Assisted guests with app usage, resolving QR code scanning and troubleshooting issues to enhance user experience.
- Troubleshot in-store system issues, including POS freezes and display errors, to minimize service interruptions for staff.
- Maintained efficient service operations in high-volume environments while delivering excellent customer service.
- Oversaw functionality of screen displays and camera systems, ensuring they operated correctly.
IDS developer- Intern
AiFin
Melbourne, VIC
07.2025 - 10.2025
- Automated log ingestion and alert workflows, increasing detection efficiency and reducing response time.
- Executed log routing from S3 to EC2, improving threat monitoring and resolving log flow issues.
- Configured and maintained IAM roles and permissions, securing log access and enabling resource communication.
Architect Associate Intern
Ethnotec Academic Solutions Pvt Ltd
Bengaluru, Karnataka
04.2023 - 07.2023
- Executed projects involving EC2, IAM, S3, and VPC configuration, contributing to overall cloud infrastructure setup.
- Gained hands-on experience managing AWS Management Console and core cloud services to support project requirements.
- Acquired skills in cloud security, access management, and resource provisioning, enhancing understanding of secure cloud operations.
- Developed foundational knowledge of cloud architecture principles and deployment practices.
Sales and Customer Support
BPCL
Bengaluru, Karnataka
10.2022 - 02.2023
- Handled sales transactions and service requests, ensuring timely and accurate support for customer needs.
- Assisted customers with services, enquiries, and product information to enhance overall customer satisfaction.
- Cultivated communication, problem-solving, and customer handling skills in high-traffic environment to improve service delivery.
- Collected and maintained customer data and records accurately.
IT Service Desk Analyst
Chirag Travels
Bengaluru, Karnataka
02.2022 - 08.2022
- Delivered Level 1 technical support for complex ticket booking system, ensuring prompt resolution of customer issues.
- Facilitated customer assistance through phone, email, and in-person support, enhancing overall user experience.
- Resolved user login issues, ticket generation problems, and basic system errors.
- Diagnosed application and account-related issues, troubleshooting effectively and escalating unresolved cases to maintain service continuity.
- Supported staff and customers with system usage guidance and general inquiries.
Education
Master of Science - Cyber Security
RMIT University
Melbourne, Victoria, VIC12.2025
Bachelor of Science - Computer Science
SJB Institute OF Technology
Bengaluru08.2023
Skills
- Customer service and communication
- IT support and troubleshooting
- User account management
- System error resolution
- POS and application support
- QR and digital ticketing
- Cloud computing basics
- Microsoft Azure fundamentals
- Programming languages: Python, Java, SQL, HTML/CSS, JavaScript, PHP
- Data privacy knowledge
- Teamwork and problem-solving
Languages
English
Professional
Kannada
Full Professional
Hindi
Professional
Certification
AWS Academy Graduate – Cloud Foundations & Solution Architect track
References
References available upon request.
Timeline
Customer Service Representative
Sparks Events
01.2026 - Current
Customer Service Representative
GFP events
08.2025 - Current
IDS developer- Intern
AiFin
07.2025 - 10.2025
Customer Support and Operations
Grill'd Healthy Burgers
08.2023 - Current
Architect Associate Intern
Ethnotec Academic Solutions Pvt Ltd
04.2023 - 07.2023
Sales and Customer Support
BPCL
10.2022 - 02.2023
IT Service Desk Analyst
Chirag Travels
02.2022 - 08.2022
Master of Science - Cyber Security
RMIT University
Bachelor of Science - Computer Science
SJB Institute OF Technology