NAVYA KOTHA
Melbourne
Summary
A solid foundation in mechanical engineering principles and a history of delivering innovative design solutions. Demonstrates proficiency in CAD software and project management, successfully leading teams to meet critical deadlines. Proven ability to apply problem-solving skills and technical expertise to optimize mechanical systems and processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
DNA Recruitment Agency
05.2023 - Current
- Delivered high-quality, face-to-face customer service in a fast-paced environment.
- Assisted clients with inquiries, directions, and support, ensuring a positive and professional experience.
- Trained and supported new team members, preparing them to take over responsibilities during shift transitions.
- Maintained organized records of client interactions and upheld agency standards in client engagement.
Online Team Member
Woolworths Customer Fulfilment Centre (CFC)
03.2022 - Current
- Strengthened team collaboration through regular meetings, sharing best practices, and offering constructive feedback.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Collaborated with team members across departments to streamline picking and packing processes.
- Maintained a positive work environment by fostering strong relationships with supervisors and colleagues.
Intern
NRG 7
08.2024 - 07.2025
- Applying Mechanical Engineering principles to assess, recommend, and optimise heat pump systems for residential and commercial applications.
- Performing site evaluations to determine system sizing, load calculations, and energy efficiency improvement.
- Coordinating with installation teams to ensure Mechanical and operational compliance with Australian standards.
Intern
Autodesk
08.2021 - 01.2022
- Autodesk Inventor 2021 Training, Design Labs (Authorized Autodesk Academic Partner), Completed extensive training focused on 3D mechanical design, simulation, and documentation.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
Internship
Indian Railways
01.2021 - 02.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Master of Engineering Management -
La Trobe University
07-2024
Bachelor of Technology - Mechanical Engineering
JNTU
07-2021
Skills
- AutoCAD
- Autodesk Inventor
- MATLAB
- SpaceGass
- Abaqus
- Solid works
- Thermodynamics and heat transfer analysis
- HVAC system design and optimisation
- Process Improvement Data Analysis Engineering Design Root Cause Analysis
Websites
Certification
- Deep Dive – Entrepreneurship and Digital Transformation (2023)
- Google Digital Garage – Fundamentals of Digital Marketing (2023)
- Learning Data Analytics – LinkedIn Learning (2023)
- Modern Project Management – Alison (2023)
- Machine Learning for All – Coursera (2020)
- Finite Element Analysis Using MATLAB – SIET Workshop (2018)
- Ornithopter Workshop – JNTUH (2020)
Timeline
Intern
NRG 7
08.2024 - 07.2025
Customer Service Representative
DNA Recruitment Agency
05.2023 - Current
Online Team Member
Woolworths Customer Fulfilment Centre (CFC)
03.2022 - Current
Intern
Autodesk
08.2021 - 01.2022
Internship
Indian Railways
01.2021 - 02.2021
Master of Engineering Management -
La Trobe University
Bachelor of Technology - Mechanical Engineering
JNTU
Soft skills
- Critical thinking
- Decision making
- Team collaboration
- Problem solving
- Time Management
- Leadership
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