Navya Sachdeva
Melbourne,VIC
Summary
Detail-oriented and organized professional with experience in customer service and administrative tasks seeking an administrative position at a law firm. Proven ability to communicate effectively with clients, process transactions accurately, manage email correspondence, and handle incoming calls efficiently. Dedicated to providing exceptional support to legal professionals and contributing to the smooth operation of the firm.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Assist Australia Pty Ltd
02.2023 - Current
- Communicated with clients in a professional and courteous manner to address inquiries, provide information, and resolve issues
- Processed transactions accurately and efficiently, ensuring compliance with company policies and procedures
- Managed email correspondence, responding to inquiries and requests in a timely manner
- Handled incoming calls, directing them to the appropriate department or individual and providing assistance as needed
- Maintained detailed records of client interactions and transactions, ensuring accuracy and confidentiality
- Collaborated with team members to improve processes and enhance customer satisfaction
Education
Bachelor of Laws -
RMIT University
Melbourne, VIC11.2026
Victorian Certificate of Education (VCE) -
Alkira Secondary College
Cranbourne North10.2022
Skills
- Strong communication skills developed through extensive interaction with clients in a call centre environment
- Proficient in processing transactions accurately and maintaining detailed records
- Experienced in handling email correspondence professionally and promptly
- Skilled in managing incoming calls, directing inquiries, and providing information or assistance as needed
- Detail-oriented with a focus on accuracy and efficiency in all tasks
- Excellent time management and organizational abilities, able to prioritize tasks effectively to meet deadlines
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications
References
Available upon request
Timeline
Customer Service Representative
Assist Australia Pty Ltd
02.2023 - Current
Bachelor of Laws -
RMIT University
Victorian Certificate of Education (VCE) -
Alkira Secondary College
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