Nawaraj Kumar Sah
Student
Claremont,TAS
Summary
Completed Certificate III in Individual Support with work placement as a PCA (Personal Care Assistant) caring for elderly people with proper documentation. Completed Assist Clients with Medication. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level PCA position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Volunteer
Australian Government Department of Health and Age
08.2024 - 10.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Provided IT support by setting up and maintaining computers and other necessary technology.
IT Service Desk Analyst
Iluka Resources
04.2023 - 07.2024
- Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
- Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement.
- Maintained detailed documentation for all IT service desk processes and procedures, facilitating knowledge transfer and promoting consistency across support teams.
- Delivered comprehensive training sessions for new IT service desk analysts, ensuring rapid onboarding and adherence to company standards.
- Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to end-user.
- Contributed significantly to the implementation of a new IT service desk platform that improved efficiency and reporting capabilities.
IT Support Officer
Koppens Developments Pty Ltd
12.2022 - 04.2023
- Creating and adapting of workflows in Nintex Workflow enterprise to suit users' requirements.
- Maintaining multiple SQL Databases with multiple Jobs and data synchronizations.
- Downloading and installing appropriate software.
- Preparing Devices for new staffs using WDS System.
- Assigning License for O365, and other Business software.
- Managing multiple server in ESXI, vSphere.
- Managing NAS System for backup through Veeam Backup software.
- Managing Sophos Firewall, and trend micro email security recipient filter.
- Responding to internal inquiries about software and hardware problems.
- Maintaining multiple servers with security measures updates and regular maintenance.
- Maintenance of device management and enrolment system — Meraki on IOS devices.
- Maintaining of multiple software license including Windows, Office, One Place Mail, MS Project Enterprise, P6.
- Maintaining and managing of the Company's IT Equipment, including Laptops, iPhones, and iPads.
ICT Support Officer
Australis Institute of Technology and Education
12.2021 - 12.2022
- Providing support to admin staff, and students related to hardware, software, computer, and printer related issues and manage these issues using the Jira ticketing system.
- Creating user’s account in the Active Directory, RTO Manager, Office 365 and setting up MFA in Azure.
- Assigning the licences and creating the user’s mailbox in the Exchange admin centre.
- Creating and managing sites and setting up permission in the SharePoint and OneDrive.
- Creating Teams groups, channels and assigning access in files and folders.
- Assigning the right permissions of files and folders to the users, and mapping network drives.
- Managing Network including modem, switches, WIFI, VOIP and Ethernet connections.
- Creating and deploying image to new computers using Clonezilla software and WDS software.
- Performing and restoring Server backup using Veeam Replication Software.
- Maintaining the AITE website, creating content like announcements.
- Moodle site administration: creating and configuring courses, enrolling students, and trainers.
PCA
Estia Health Aged Care
11.2021 - 01.2022
- To provide person-cantered care to the residents.
- To assist clients with their medication.
- To provide care support to dementia residents.
- To establish rapport with families, staff and volunteers and facilitate communication.
- To protect the rights of residents and ensure care provided maintains resident’s dignity and privacy.
- To respect the confidentiality of residents as well as other team members.
- To attend to the personal needs of the resident including all activities of daily living, social emotional support in accordance with the care plan and at the direction of the Supervisor Care Leader / Duty Nurse.
- To provide opportunities for residents to participate in meaningful activities.
- To support resident’s choice/decision making.
- To provide domestic services in the residential facility including food handling, laundry, cleaning and other tasks as instructed by the Care Leader / Registered Nurse.
- To report and document any changes in a resident’s health and well-being.
- To maintain hygiene/safety practices in accompanying caring tasks.
- To demonstrate an ability to complete appropriate Incident/Hazard Reports.
Education
Bachelor of Science - Bachelor in Information Technology
Victoria University
Sydney, NSW12.2019
High School Diploma -
Australian Community And Management College
Sydney, NSW 08.2021 - 05.2021
High School Diploma -
AIBT
Hobart, TAS08.2024
Skills
Positive Attitude
Teamwork and Collaboration
Organized and Efficient
Attention to Detail
Team Collaboration
Community Service
Computer Skills
Answering Phones
Food Distribution
MS Office
Disability Awareness
Nepali, Hindi expertise
Documentation And Reporting
Recordkeeping
Time Management
Certification
- First Aid & CPR - CBD college (DocRef: V6376956) - 15 Sep 2024
- Working With Vulnerable People -RWVP (RefNo;258316504) - 18 Sep 2024
- 'Quality, Safety and You' - NDIS Worker Orientation Module - 12 Sep 2024
- Assist Clients with Medication
- Police Check
- Manual Handling
- Dementia Training Australia
- Establishing carer support groups
- COVID – 19 Training
Timeline
Volunteer
Australian Government Department of Health and Age
08.2024 - 10.2024
IT Service Desk Analyst
Iluka Resources
04.2023 - 07.2024
IT Support Officer
Koppens Developments Pty Ltd
12.2022 - 04.2023
ICT Support Officer
Australis Institute of Technology and Education
12.2021 - 12.2022
PCA
Estia Health Aged Care
11.2021 - 01.2022
High School Diploma -
Australian Community And Management College
08.2021 - 05.2021
Bachelor of Science - Bachelor in Information Technology
Victoria University
High School Diploma -
AIBT
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