Nawshin Farhat Nabi
North Ryde,NSW
Summary
Customer-oriented retail professional well-versed in driving sales, building customer loyalty, and providing exceptional customer service. Skilled at identifying customer needs and offering appropriate solutions. Proven track record of consistently meeting and exceeding sales goals and delivering customer satisfaction.
Overview
2
2
years of professional experience
Work History
Crew Member
Ogalo Preston’s
Preston, NSW
04.2024 - Current
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Helped restock shelves when necessary to maintain an organized display area
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
- Greeted and informed customers of products, fostering positive store experience
- Followed safety standards for handling hazardous materials such as chemicals or cleaning products
- Verified that customers are of legal age to purchase restricted items
Guest Service Agent
Radisson Blu Hotel
Dhaka
01.2022 - 12.2023
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Maximized revenue by upselling room upgrades and additional services.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
Education
Bachelor Of Cyber Security -
Macquarie University
Macquarie Park, NSWHigher School Certificate -
Rajuk Uttara Model College
Dhaka, Bangladesh 2023
Skills
- Cash handling
- Point of sale systems
- Time management
- Reliability and punctuality
- Product knowledge
- Teamwork and collaboration
- Active listening
- Order Accuracy
- Safe Food Handling
- Menu Recommendations
- Waste Reduction
- Heavy Lifting
- Knife Skills
- Safe Chemical Handling
- Quality Assessment
- Portion Control
- Wood-fire cooking
- Rotisserie Cooking
- Clay pot cooking
Languages
Bengali
Native or Bilingual
English
Native or Bilingual
Hindi
Full Professional
Urdu
Professional Working
Arabic
Professional Working
Timeline
Crew Member
Ogalo Preston’s
04.2024 - Current
Guest Service Agent
Radisson Blu Hotel
01.2022 - 12.2023
Bachelor Of Cyber Security -
Macquarie University
Higher School Certificate -
Rajuk Uttara Model College