Nayankumar Sojitra
St Kilda,VIC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
IT Support Engineer
Avaso Technology Solution
12.2023 - Current
- Delivering exceptional experience and enjoy interacting with customers to identify their needs (EUC Tickets).
- Monitoring and maintain computer system, integrated hardware, software, communications and operating systems.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Ticket escalation to higher level if needed.
- Service Now ticketing systems (SLA implications).
- Configure and updating laptop and user Policies.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained detailed documentation of technical issues, resolutions and knowledge base articles for future reference.
- Maintained accurate asset records by regularly reviewing device collection memberships within SCCM console.
- Managed hardware inventory, ensuring timely replacement or upgrades as needed to maintain optimal system performance.
- Developed custom SCCM reports, providing valuable insights into system performance and user activity trends.
IT Help Desk Analyst
Intech3 IT
05.2023 - 12.2023
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Manage, Change and Maintain AD details for users and manage access to group policies.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Monitored system performance to identify potential issues.
- Providing after hours support.
- Manage and configure Apple and Samsung devices through MDM.
IT Support
EIL Global Pty LTD
08.2020 - 02.2022
- Provide technical support as point of contact for IT for the site.
- End-user desktop, laptops, office IT with smart hand support for network and servers.
- Installation support for various software on end user systems and servers when required.
- New users onboarding preparing IT assets and tools.
- Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
- Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
- Supporting network devices such as switches, routers, Wireless Apps with the help of backend team.
- Handing tickets on ServiceNow or similar ticketing system.
- Managed approximately 20-30 incoming calls, emails and onsite support.
Jr. IT System Administrator
Supersoft Solution Pvt. Ltd
06.2018 - 12.2018
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- ADDS and GPO administration on Windows Server 2008 R2 (Remote Access or In-Person).
- Install, upgrade, and troubleshoot Windows OS (Windows 7 and Windows 10).
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end-user.
Education
Master's - Computer Networking
Melbourne Institute of Technology
06.2022
B.Sc. Tech - IT
Ganpat University
05.2019
Skills
- Security awareness
- Ticket management
- Network Connectivity
- Remote Desktop Support
- IT Asset Management
- ITIL Knowledge
- Customer Service
- Microsoft Windows and Office
- Virtualization Technologies
- TCP/IP
- LAN/WAN
- Incident Management
- Desktop Deployment
- Patch management
- Mobile Device Management
- Printer Support
Timeline
IT Support Engineer
Avaso Technology Solution
12.2023 - Current
IT Help Desk Analyst
Intech3 IT
05.2023 - 12.2023
IT Support
EIL Global Pty LTD
08.2020 - 02.2022
Jr. IT System Administrator
Supersoft Solution Pvt. Ltd
06.2018 - 12.2018
B.Sc. Tech - IT
Ganpat University
Master's - Computer Networking
Melbourne Institute of Technology