Nayara Ferreira
Burleigh Waters,Australia
Summary
Food and Beverage Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency. Seeking a new challenging role. Committed to delivering unparalleled hospitality experiences and exceeding organizational goals in a collaborative and innovative environment.
Overview
14
14
years of professional experience
Work History
Operations Manager
HMS Host International
06.2023 - Current
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reporting directly to the Director of operations and managing a team of 100+ team members, 6 outlets at Gold Coast Airport, including 2 franchises.
- Optimize day-to-day operations, ensuring high standards of product quality, service excellence, and guest satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Achieved higher employee retention rates by fostering a positive work environment, open communication, and providing opportunities for professional growth.
- Implemented sustainability initiatives, reducing environmental impact.
Restaurant Manager
Maggie Choo
08.2020 - 06.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Restaurant Manager
Hooters Gold Coast
05.2017 - 07.2020
- Responsible for roster, stock take, stock ordering, cash control and reports to head office
- Carefully interviewed, selected, trained, and supervised staff.
- Responsible for opening and closing the store, checking all restaurant areas and ensuring it is correct set and clean
- In charge of all FOH management and ensuring high levels of customer service
- On-floor duty manager.
- Supervising deliveries.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Managed staff schedules and maintained adequate coverage for all shifts.
FOH Supervisor
Bondi Grill'e Coolangatta
01.2016 - 05.2017
- Cashier and bartender
- Training staff
- Taking food and drinks orders
- Serving drinks and food
- Ensuring the food service area is clean and tidy
- Keeping customers happy and handling complaints
Waitress and Beverage Attendant
Omni Recruit Gold Coast
10.2013 - 01.2016
- Cashier and bartender
- Serving drinks and food
- Ensuring the food service area is clean and tidy
- Taking orders and waitressing
- Liaise with high-level Clientele
Administration Coordinator
MDS Medical ADM, Brazil
05.2011 - 09.2013
- Accounts payable, receivable and payroll
- Budget planning and management
- Reconciling accounts
- Maintain records and billing to public hospitals
- Provide financial statements as required
- Liaising with media outlets
- Negotiations with suppliers
- Coordinate maintenance and facilities renovations
- Facilitate recruitment and coordination of staff
- Internal trainings program management
- Order equipment and supplies
Education
Commercial Cookery and Hospitality -
Holmes Institute
01.2021
Leadership And Management -
EIP
Gold Coast, QLD01.2018
Business Diploma -
EIP
Gold Coast, QLD01.2016
Bachelor of Business Administration -
FUMEC University
01.2013
Skills
- Exceptional customer service and team leadership
- Excellent time management skills
- Operations management
- Menu Engineering
- Strong work ethic
- Integrity
- Confidentiality
- Self-motivated
- Proactive
- Problem-solving
- Critical thinking
- Excellent communication skills
References
Referees will be provided upon request
Systems
- Microsoft Office Suite - High Level
- Google Drive
- Drop Box
- POS system
- Reservation Systems (Now Book It, ResDiary, Open Table)
- Roster System (Deputy)
- QR code System
Timeline
Operations Manager
HMS Host International
06.2023 - Current
Restaurant Manager
Maggie Choo
08.2020 - 06.2023
Restaurant Manager
Hooters Gold Coast
05.2017 - 07.2020
FOH Supervisor
Bondi Grill'e Coolangatta
01.2016 - 05.2017
Waitress and Beverage Attendant
Omni Recruit Gold Coast
10.2013 - 01.2016
Administration Coordinator
MDS Medical ADM, Brazil
05.2011 - 09.2013
Bachelor of Business Administration -
FUMEC University
Commercial Cookery and Hospitality -
Holmes Institute
Leadership And Management -
EIP
Business Diploma -
EIP
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