Nayeef Milky
Summary
Accomplished Consultant with a proven track record at NAB Resolve, enhancing client satisfaction and streamlining operations. Expert in problem-solving and team leadership, I have successfully led cross-functional teams to exceed goals. My strategic approach to client relationships and attention to detail have been pivotal in driving projects to success. Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Consultant
NAB Resolve
08.2021 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Team Leader
NAB Assist
04.2021 - 08.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Associate
NAB Assist
02.2020 - 03.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Associate
Remediation, NAB
10.2019 - 01.2020
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Marketing Manager
Accounting Brice Consulting
09.2015 - 02.2019
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
Education
NAB
Bachelor of Engineering - Civil Engineering
Deakin University
Geelong, VIC04.2018
High School Diploma -
Girton Grammar School
12.2009
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
Accomplishments
Completed CQIB - 2022
NAB Quarterly Awards x 4
Reduction of breaches by >80% across NAB Resolve in FY 2024
Lift in productivity of 8% in FY 2024
Certification
- Shaws Academy, Diploma in Investment/Financial Trading, Graduated July 2018
- Level 3 DCA
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
Consultant
NAB Resolve
08.2021 - Current
Team Leader
NAB Assist
04.2021 - 08.2021
Associate
NAB Assist
02.2020 - 03.2021
Associate
Remediation, NAB
10.2019 - 01.2020
Marketing Manager
Accounting Brice Consulting
09.2015 - 02.2019
NAB
Bachelor of Engineering - Civil Engineering
Deakin University
High School Diploma -
Girton Grammar School