Naymul Islam
Punchbowl,NSW
Summary
Proven team player and customer service expert, honed skills at Crown Sydney,Pullman & Sheraton , ensuring high-quality guest experiences. Excelled in cleanliness, hygiene, and efficient stock management, significantly reducing guest complaints. Demonstrated strong work ethic and reliability, fostering positive work environments and seamless team collaboration. Achieved notable efficiency in operations, enhancing guest satisfaction.
Overview
2
2
years of professional experience
Work History
General Service Attendant
Crown Sydney
10.2024 - Current
- Provided courteous and friendly guest service from point of arrival through departure.
- Ensured seamless communication between front desk staff and other departments, optimizing guest service delivery.
- Managed a team of guest service professionals, fostering a positive work environment and promoting high-quality customer service standards.
Houseman Leader + GSA
GHS ( Pullman Hotel )
11.2023 - 11.2024
- Reported found guest articles and merchandise damage to managers on duty.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Supported a positive work culture within the housekeeping department by actively participating in team meetings and offering constructive feedback when appropriate.
Houseman
Empire Hospitality ( Sheraton Hotel )
09.2023 - 11.2023
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
Room Attendant
Parmella Hilton Perth
06.2023 - 09.2023
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Education
Diploma - Certificate Iv in Kitchen Management
Sydney Business And Development Institute
Level 2/770 George St, Haymarket NSW 2000Skills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Punctual and reliable
- Teamwork and collaboration
- Customer service
- Friendly and outgoing
- Stocking
- Store maintenance
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
General Service Attendant
Crown Sydney
10.2024 - Current
Houseman Leader + GSA
GHS ( Pullman Hotel )
11.2023 - 11.2024
Houseman
Empire Hospitality ( Sheraton Hotel )
09.2023 - 11.2023
Room Attendant
Parmella Hilton Perth
06.2023 - 09.2023
Diploma - Certificate Iv in Kitchen Management
Sydney Business And Development Institute
Similar Profiles
Yuhao WenYuhao Wen
Customer Onboarding Specialist at Crown SydneyCustomer Onboarding Specialist at Crown Sydney
Khalid HaqueKhalid Haque
Environmental Services Attendant at Crown SydneyEnvironmental Services Attendant at Crown Sydney
Corey KwanCorey Kwan
Assistant Manager ( Events & Conference) at Crown SydneyAssistant Manager ( Events & Conference) at Crown Sydney