Nayoung Han
Brisbane,QLD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Event Organizer
MTN
08.2023 - 12.2023
- Enhanced event experience by efficiently coordinating logistics and supporting event planners.
- Assisted in organizing successful events by collaborating with vendors and suppliers.
- Streamlined guest registration process, resulting in smoother check-ins and improved guest satisfaction.
Coffee Shop Worker
COFFEE 3310
01.2022 - 02.2023
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Boosted sales through upselling techniques and suggesting additional menu items based on customer preferences.
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for customers.
Cashier
HOMEPLUSE
12.2020 - 02.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
HANYANG UNI
ANSAN08.2023
Skills
- Order Management
- Beverage Preparation
- Safe Food Handling
- Food inspection
Timeline
Event Organizer
MTN
08.2023 - 12.2023
Coffee Shop Worker
COFFEE 3310
01.2022 - 02.2023
Cashier
HOMEPLUSE
12.2020 - 02.2022
HANYANG UNI
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