Summary
Overview
Work History
Education
Skills
Timeline
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Nayyar Abbas

Nayyar Abbas

Adelaide,SA

Summary

Degree-qualified Telecommunications Engineer specializing in optical and ethernet transmission networks. Excels in both independent and collaborative environments, dealing with both real-time issues and complex projects.

Overview

4
4
years of professional experience

Work History

Telecommunications Engineer

Excel Connections
04.2020 - Current
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Managed and monitored installed systems for highest level of availability.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Performed day-to-day monitoring, management, administration and support of alarm systems.
  • Installed, maintained and supported voice/data applications.

Level 2 IT Support Engineer

3M
02.2020 - 03.2020
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Served as primary point of contact for support relating to owned solutions and products.

IT Support Engineer

PTC
09.2014 - 01.2015
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Used ticketing systems to manage and process support actions and requests.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular Networks
  • Submitted service tickets for equipment maintenance requests.
  • Activated accounts for clients interested in new services.

IT Helpdesk

E-Khidmat Center
06.2012 - 11.2012
  • Configured hardware, devices and software to set up work stations for employees.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Installed, modified and repaired software and hardware to resolve technical issues.

Education

MBA - Business Management

APIC
Sydney, NSW
06.2017

Bachelor of Science - TELECOMMUCATION AND NETWORKING

COMSATS
Pakistan
06.2014

Skills

  • Methodology Improvements
  • Supporting VoIP
  • Environmental Conditions
  • SNMP Monitoring
  • Telecommunications Equipment
  • Hardware and Software Monitoring
  • Team Support
  • Service Improvement
  • Configuration and Management
  • Switches and Routers
  • Project Requirements
  • Server Maintenance
  • Customer Satisfaction
  • Technical Report

Timeline

Telecommunications Engineer

Excel Connections
04.2020 - Current

Level 2 IT Support Engineer

3M
02.2020 - 03.2020

IT Support Engineer

PTC
09.2014 - 01.2015

IT Helpdesk

E-Khidmat Center
06.2012 - 11.2012

MBA - Business Management

APIC

Bachelor of Science - TELECOMMUCATION AND NETWORKING

COMSATS

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Nayyar Abbas