Nazanin Keshavarz Rahbar

Company Overview: ISS is a leading workplace experience and facility management company, employing approximately 17,000 people across Australia and New Zealand.

• Provided technical and user support for Kronos time and attendance systems, resolving employee issues and escalating complex problems as needed.
• Delivered end-user training sessions for staff and managers on Kronos functionality, policies, and best practices.
• Designed and maintained training materials, manuals, quick-reference guides, and onboarding resources.
• Supported system configuration, including pay rules, schedules, accruals, and reporting structures, in coordination with HR/Payroll and IT teams.
• Monitored system performance and conducted audits to ensure data accuracy and compliance with internal policies and award/enterprise agreement provisions.
• Collaborated with cross-functional teams (HR, Payroll, IT) to implement system upgrades, patches, and new features.
• Generated and analysed Kronos reports to support workforce planning, attendance monitoring, and payroll processing.
• Provided ongoing support and troubleshooting assistance for users, including shift managers, HR, and payroll administrators.
• Maintained documentation of user issues, resolutions, and training records for audit and compliance purposes.
• Contributed to process improvements by identifying system inefficiencies and proposing enhancements or automation opportunities.

Key Achievement

• Selected as a core member of the deployment team for the system upgrade from Kronos to UKG Pro WFM, contributing to end-to-end integration and user readiness.
• Designed and launched a centralized SharePoint-based Data Hub to streamline access to UKG Pro workforce data.
• Delivered training sessions to finance managers across six divisions on utilizing the Data Hub, incorporating Power BI and Excel for intelligent reporting and analytics.
• Led the deployment of Leave Loading and Leave Penalty Calculations within UKG Pro, overseeing all stages from initial testing to go-live, and provided end-user training to payroll teams and business stakeholders.

• Managed the day-to-day payroll operations for the Healthcare portfolio, ensuring accuracy and compliance.
• Oversaw the entire employee lifecycle process, including onboarding, updates, leave management, and offboarding.
• Responded promptly and accurately to payroll queries, consistently meeting KPI standards.
• Supervised new hire setups, managed ongoing employee updates, and processed terminations and redundancies in alignment with company KPIs.
• Led main payroll runs and managed ad hoc payroll tasks such as salary adjustments, bonuses, and operational processes.
• Extracted and uploaded data from Kronos to Chris21 to ensure seamless payroll processing.
• Ensured timely follow-up and resolution of all payroll queries within established KPI timeframes.
• Provided support and training to payroll team members and operational divisions to enhance workflow efficiency.
• Managed payroll inbox and workflows, coordinating with the Operations Payroll Manager and Payroll Team.
• Reconciled payroll runs with timesheets and reports provided to operational teams to maintain accuracy.

Key Achievements

• Successfully managed a high-volume workload while seamlessly integrating into a shorthanded team.
• Completed advanced payroll certifications, including the NZ Foundations of Payroll, enhancing professional expertise and accuracy.
• Led a team of 3 people, overseeing end-to-end payroll processes to ensure timely and accurate payments.
• Reviewed and approved New Zealand payroll runs, providing guidance and support to team members to maintain compliance and efficiency.

Company Overview: UNSW is a prestigious Australian public research university with over 13,000 employees and consistently ranked among the world’s top universities.

• Supervised end-to-end payroll processing, managing activities from new hires through to terminations and redundancies.
• Provided leadership, guidance, and ongoing support to the payroll team, including training, mentoring, and performance management.
• Demonstrated strong expertise in payroll legislation, ATO regulations, and interpretation of multiple enterprise agreements and awards.
• Managed complex payroll variance and error reports, ensuring timely resolution of overpayments and backpay recoveries.
• Fostered effective communication and collaboration with finance, HR, and systems teams to meet service level agreements.
• Maintained exceptional attention to detail and accuracy while working under tight deadlines in a fast-paced environment.
• Supported team leaders with backfilling responsibilities during critical payroll processing periods.
• Interpreted payroll policies to resolve complex discrepancies and manually calculated payroll adjustments to verify system accuracy.
• Acted as the first point of contact for investigating complex data integrity issues, escalating to management as required.
• Assisted in reviewing payroll trends and preparing reports to support long-term payroll strategy and improvements.
• Prioritized urgent internal inquiries, consistently meeting demands despite high workload pressures.
• Applied comprehensive regulatory knowledge to implement legislative changes and kept the payroll team informed of updates.

Key Achievements

• Developed and implemented standardized procedures for handling complex payroll inquiries, enhancing consistency and accuracy.
• Identified and rectified multiple payroll system errors, resulting in improved efficiency and saving the team one full working day every fortnight.
• Coordinated and mentored over 10 new payroll team members while maintaining high performance under heavy workload.
• Fostered a knowledge-sharing culture within the team, improving overall team competency and collaboration.
• Established effective procedures to optimize enterprise agreement interpretation, achieving 100% accuracy.

Company Overview: Lendlease is a multinational construction, property, and infrastructure company with over 12,000 employees globally.

• Coordinated and processed weekly and monthly payroll cycles, ensuring accurate and timely payment for all employees.
• Managed continuous pay runs and month-end payroll reconciliation with a focus on accuracy and compliance.
• Monitored payroll activities to ensure adherence to enterprise agreements (EAs), awards, superannuation legislation, employment contracts, and organizational policies.
• Maintained comprehensive pay records throughout the employee lifecycle, from onboarding to termination and redundancy.
• Applied in-depth knowledge of multiple EAs to correctly calculate shift penalties, overtime, and allowances in complex scenarios.
• Generated and analysed reports from Workday to verify and control integration changes with the Chris21 payroll system.
• Demonstrated exceptional attention to detail and high numeric accuracy to ensure error-free payroll processing.
• Utilized strong time management and multitasking skills to promptly address employee payroll queries prior to pay runs.

Key Achievements

• Recognized with an award for successfully managing tight deadlines by processing three payrolls in three days, ensuring uninterrupted weekly payments during the Christmas shutdown.
• Conducted rigorous testing of the Chris21 system environment during a critical period, contributing to the on-time completion of a major system upgrade.
• Promoted as an expert in enterprise agreements by developing new templates for the system team, enabling clearer interpretation of construction workers’ entitlements for the new payroll system.
• Successfully completed key payroll programs, including Termination, Superannuation, and Payroll Tax processing.

Company Overview: A public hospital with six complex enterprise agreements (EAs) and a payroll of 4,000 employees.

• Processed end-to-end fortnightly payroll from new hires to terminations.
• Performed pay adjustments in Kronos including missing shifts, overtime, shift penalties, and leave.
• Updated payroll systems with employee lifecycle changes such as ITT, HDA, changes of hours, allowances, and deductions.
• Calculated and processed back-pays and coordinated recovery of overpayments.
• Monitored manual payments and salary rejections after payroll finalization by uploading bank files to NAB.
• Analysed leave entitlements (annual, sick, long service, maternity leave, cash-outs, and transfers) in accordance with enterprise agreements.
• Investigated payroll discrepancies and ensured transaction accuracy via report analysis.
• Addressed employee payroll inquiries and liaised with HR for resolution.
• Executed end-of-month duties including extraction and submission of GLI and LLR files to finance.
• Ensured compliance with auditing controls and segregation of duties.
• Supported team leader and manager with payroll deliverables.
• Communicated with external bodies including Centrelink, ATO, and Child Support Agency.

Key Achievements

• Developed and implemented a time-saving plan to streamline daily payroll tasks, commended by supervisors.
• Took initiative as first team member to process payroll runs and trained colleagues, easing leader’s workload.
• Fostered team collaboration by encouraging knowledge sharing.

• Processed payroll and prepared month-end financial activities.
• Managed accounts receivable and payable functions.
• Conducted account reconciliations and supported monthly financial reporting.
• Accurately allocated daily receipts and maintained financial records.

Key Achievements

• Applied academic knowledge effectively in practical business settings.
• Identified and resolved issues across company processes including hiring and promotions.
• Consistently met KPIs and performance targets.

• Prepared and administered weekly employee timesheets.
• Ensured accuracy and maintenance of all payroll records.
• Processed and verified employee payroll adjustments.

Key Achievements

• Balanced full-time study with employment.
• Leveraged prior international experience to add value.
• Organized employee data to streamline payroll procedures.

• Maintained company accounts and managed payroll and bank reconciliation.
• Analysed sales opportunities and financial health of the company.
• Developed and recorded financial reports; prepared invoices and managed accounts payable/receivable.
• Implemented internal security data policies and completed year-end financial analysis.
• Trained and motivated staff members.

Key Achievements

• Launched professional career and applied academic training in real-world context.
• Enhanced communication skills through staff training responsibilities.