Summary
Work History
Education
Skills
Availability
Referees
Timeline
Generic

Nazanin Nazari

Hallam,Australia

Summary

I am a Biomedical Science student at Monash University, with volunteer experience at Dandenong Hospital’s Emergency Department. I am seeking a Medical Receptionist role where I can contribute my strong communication skills, medical knowledge, and computer skills. I have completed a Medical Reception and Billing course using Best Practice and Genie software. I am reliable, friendly, and passionate about helping people in a healthcare setting.

Work History

Volunteer Ward Ambassador

Monash Health
Dandenong Hospital Emergency Department, Australia
01.2025 - Current
  • Welcomed and guided patients and visitors, helping them navigate the hospital.
  • Spoke with each patient to check if they needed anything, such as food, comfort, or medical attention.
  • Acted as a link between patients and nursing staff, relaying messages when the nurses were busy.
  • I took note of the patient's concerns and followed up with the staff to ensure that support was provided.
  • Used strong communication and customer service skills in a fast-paced medical setting.
  • I gained confidence in interacting with diverse patients, similar to the front desk duties of a medical receptionist.

Medical Reception and Billing Course (Practical Tr

Chisholm Institute
01.2025 - Current
  • Entered and managed patient details using Best Practice and Genie software
  • Handled Medicare billing and appointment scheduling
  • Practised phone communication in simulated patient scenarios
  • Learned how to book appointments, manage reception duties, and maintain confidentiality

Education

VCE Certificate of Education -

Hallam Secondary College
01-2024

Microsoft Office Certificate -

Quetta, Pakistan
01-2019

Bachelor of Biomedical Science -

Monash University
Clayton, VIC

CPR / AED Certificate -

National CPR Foundation

Working With Children Check -

Cleared

Skills

  • Medical software & computer skills – Proficient in Best Practice, Genie, Microsoft Office, and general computer systems for patient booking, billing, data entry, and managing medical records
  • Communication & reception – Friendly and professional in greeting patients, answering calls, and handling inquiries in person and over the phone
  • Organisation & multitasking – Strong time management skills with the ability to handle multiple tasks calmly and efficiently in busy medical settings
  • Confidentiality & professionalism – Understands the importance of patient privacy and maintains high ethical standards
  • Medical knowledge & terminology – Confident using medical terms correctly through university study and real-world healthcare experience
  • Teamwork & attitude – Hardworking, dependable, and always maintains a positive attitude when supporting colleagues and patients

Availability

Monday, Tuesday, Friday: 7am–10pm
Wednesday, Thursday: 4pm–10pm
Saturday, Sunday: 7am–10pm
More availability during university holidays

Referees

Vicky Vasilopoulos – Volunteer Coordinator, Monash Health
📞 0437 657 805 • ✉️ Vicky.Vasilopoulos@monashhealth.org

Iuellen Colquhoun – Teacher, Chisholm Institute
📞 0478 196 912 • ✉️ Iuellen.Colqhoun@chisholm.edu.au

Timeline

Volunteer Ward Ambassador

Monash Health
01.2025 - Current

Medical Reception and Billing Course (Practical Tr

Chisholm Institute
01.2025 - Current

VCE Certificate of Education -

Hallam Secondary College

Microsoft Office Certificate -

Quetta, Pakistan

Bachelor of Biomedical Science -

Monash University

CPR / AED Certificate -

National CPR Foundation

Working With Children Check -

Cleared

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Nazanin Nazari