Ghazal Pourvadi

• Managed daily café operations, including staff supervision, customer service,
• Fostered a positive work culture by providing ongoing support and feedback.
• Boosted overall sales by introducing new products that catered to customer demands and dietary restrictions.
• Established open communication channels within the team, allowing for prompt resolution of issues and fostering a collaborative work environment.
• Initiated weekly staff meetings to discuss operational updates, share best practices, and address areas for improvement.
• Built leadership and time management skills
• Motivated 5-team member to execute exceptional level of service, leading to 60% increase in repeat customers.

• Delivered high-quality customer service in a fast-paced retail environment
• Participated in seasonal staff training sessions to stay updated on company policies and best practices for handling holiday-related challenges.
• Increased sales during the holiday season through effective cross-selling and upselling techniques.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues during the holiday rush.
• Greeted, welcomed and offered immediate assistance to store customers.

Provided exceptional customer service in fashion department, maintaining high standards of store presentation

• Developed strong communication and multitasking skills

• Handled food preparation and customer service in a busy restaurant environment
• Developed teamwork and problem-solving abilities

• Demonstrated time management and organizational skills while working independently.
• Handled day-to-day delivering more than 300 magazines per day.