Nazanin Zandiyeh
Lane Cove
Summary
Proactive and meticulous Supervisor Optical with over 3 years of experience in optical industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
7
7
years of professional experience
Work History
Optical Supervisor
Specsavers
08.2020 - Current
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Explained prescriptions, optical terminology and products to customers.
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Trained and coached sales team members on best practices for customer service and sales techniques.
Customer Service Representative
Costco Wholesale Corp CDS
09.2018 - 05.2020
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Promptly responded to inquiries and requests from prospective customers.
Retail Store Manager
Rider Republic Clothing Shop
07.2017 - 08.2018
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained team members in successful strategies to meet operational and sales targets.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Certificate IV - Optical Dispensing
ACOD Australian College of Optical Dispensing
Sydney, NSW12.2023
Certificate III - Aviation
William Angliss Institute
Melbourne, VIC01.2017
Year 12 - High School
Kambrya College
Melbourne, VIC12.2015
Skills
- Computer Skills
- Appointment Scheduling
- Workflow Coordination
- Frame adjustments
- Interpersonal Skills
- Staffing and scheduling
- Time management abilities
- Decision-Making
- Brand Management
- Adaptability
- Performance Management
- Team Collaboration
- Team building
- Relationship Building
- Teamwork and Collaboration
- Strategic Planning
- Organizational Skills
- Problem-solving abilities
- Lead Generation
- Professionalism
- Multitasking
- Attention to Detail
- Leadership Development
- Reliability
- Effective Communication
- Staff Management
- Sales Support
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Optical Supervisor
Specsavers
08.2020 - Current
Customer Service Representative
Costco Wholesale Corp CDS
09.2018 - 05.2020
Retail Store Manager
Rider Republic Clothing Shop
07.2017 - 08.2018
Certificate IV - Optical Dispensing
ACOD Australian College of Optical Dispensing
Certificate III - Aviation
William Angliss Institute
Year 12 - High School
Kambrya College
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