Nazareth Reuben
61 Short Street, Pioneer Mt Isa,QLD
Summary
As a proud Wagedagam woman I am committed to provide exceptional support and care within communities. Adept building strong relationships, ensuring effective communication, and addressing diverse needs. Strong team collaborator focused on delivering impactful results and adapting to changing circumstances. Skilled in crisis intervention, active listening, and conflict resolution. Known for reliability and compassionate approach.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Service Support Officer (Child Safety Representative)
Early Action Group
01.2022 - Current
- Case Management
- Undertake culturally appropriate assessment, planning and case management for young people and their families.
- Develop and conduct programs and services to young people at risk of entering the youth justice system.
- Implement programs and service response plans through negotiation with service providers and linking clients to the service/supports they require (including formal and informal services, government, and non-government agencies).
- Undertake a range of record and information management tasks including maintenance of case notes and records, preparation of reports, performance reporting and data entry to ensure casework and organisational accountability.
- Consult and effectively work with relevant stakeholders including families, Elders, other key community members, community agencies and government departments to enhance their capacity to support young people and their families.
- Participate productively and collaboratively as a member of a multi-disciplinary team in delivering programs and services to clients.
- Actively participate in and contribute to the good governance and objectives of the directorate and department.
- Agency Performance Expectations (Child Safety)
- Effective collaboration between Child Safety and Early Action Group members to provide relative Child Safety information regarding young people and their family engaged with EAG.
- Proactive engagement with young people and families to build rapport and support engagement with EAG and the broader service system.
- Conduct initial assessments and develop family focused case plans, including referrals to mitigate risk factors and address criminogenic needs.
- Successful transition of EAG participants including a reduction in offending behaviour.
- Documentation of client interactions, follow up, genograms, referrals etc entered in SRS as per operational guidelines.
- Meaningful engagement and participation with local networks, government and non-government sector and service providers.
- Regular feedback to support monitoring and evaluation of Early Action Group initiatives.
- Provision of EAG vehicle logbooks/receipts etc to ORED Admin team monthly.
- Key Responsibilities
- Conduct an initial assessment of a young person using the Youth Level of Service/Case Management Inventory: Screening Research Version (YLS/CMI: SRV) to assess a young person’s risk and needs to reduce offending.
- Assess the family/household to understand the family’s needs impacting on family functioning, young person’s behaviour.
- Develop individual case plans for the young person/family which identifies specific goals and actions to address the identified criminogenic needs, in addition to providing support to the family.
- Identify and refer the young person/family to appropriate community resources and support services based on identified needs.
- Continuously review the young person/families case plan progress and review the case plans as needed.
- Maintain accurate records of client interactions and progress.
- Work across the Early Action Group to provide a coordinated service response.
- Consult and effectively work with relevant stakeholders including families, Elders, other key community members, community agencies and government departments to enhance their capacity to support young people and their families.
- Regular engagement and interface with community service sector
- Provide specific Child Safety advice and information that is required to support service delivery for a young person and their family engaged with the Early Action Group in accordance with legislative requirements.
- Directly report to the Principal Community Services Officer for case management decisions and advice relating to case work requirements of individual allocated Early Action Group Clients.
Walking With Dads Program Officer
Mt Isa & Gulf CSSC
01.2018 - 01.2022
- Planning with survivors and service support intervention
- Facilitated stakeholder engagement sessions, incorporating valuable feedback into program development processes.
- Collaborated with cross-functional teams to design and implement innovative programs that addressed community needs.
- Organized workshops and trainings for stakeholders, increasing understanding of program goals and objectives.
- Managed complex projects from inception to completion, ensuring timely delivery of high-quality results.
- Coordinated training sessions for staff to improve program implementation and operational efficiency.
- Developed strategic partnerships with local stakeholders to support community engagement efforts.
- Led program evaluation initiatives to enhance service delivery and outcomes.
Child Safety Support Officer/Cultural Practice Advisor
Investigation & Assessment Team Mount Isa and Gulf CSSC
01.2008 - 01.2017
- Evaluated client needs through detailed assessments and effective communication strategies.
- Assist CSO in conducting IA’s being a seconding officer.
- Assist CSO in system support.
- Assist CSO with IA write up onto the system.
- Assist with written letters of outcomes of the IA.
- Referrals to agencies in regard to providing support services to clients and families.
- Liaise and network between service providers and government department in acquiring services to families with departmental involvements.
- CP History – complete a summary of the Child Protection history on the ICMS system of the family.
- Systems Support – assisting the CSO’s in any system support reporting to SIS if there are any unrelated forms or other material on the system or if there are any documents that are at default.
- Completion of Centrelink and Department of Housing checks – to locate or provide current living status for our systems.
- Assisting with the system inputting of CCR and enquiries – and Child Related Cost for children with the department or any other expenses that provides living necessities.
- Assist in Intake with the system searches – to assist the CSO’s in searching for clients if there is an intake you need to search the system if they are current and record their client number if not then create a profile on the system.
- Analyzed data trends to inform strategic decision-making and resource allocation.
- Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
- Established rapport with clients, fostering long-term relationships that increased client retention rates.
- Developed a comprehensive knowledge base, enabling faster response times for common support queries.
Education
High School Diploma -
St. Margaret Mary's College
Townsville, QLD11.1999
Skills
- Escalation handling
- Incident management
- Service level agreements
- Teamwork
Certification
- Certification: Senior Certificate
- Certification attained: St Margaret Mary’s College
- Period: Year 12
- Description: Student
- Certification: Cert 3 Education
- Certification attained: Townsville SHS
- Period: Traineeship 12 months January 2000 – December 2000
- Description: Library/Teacher Aid
- Certification: Cert 3 Community Service Work
- Certification attained: Aitkenvale Child Safety Service Centre
- Period: February 2006 – May 2007
- Date Obtained: June 2007
- Certification: Cert 4 Child Protection (CSSO)
- Certification attained: Mount Isa Child Safety Service Centre
- Period: 2010 - 2011
- Date Obtained: September 2012
- Certification: Diploma of Child, Youth and Family Intervention (CSSO)
Timeline
Senior Service Support Officer (Child Safety Representative)
Early Action Group
01.2022 - Current
Walking With Dads Program Officer
Mt Isa & Gulf CSSC
01.2018 - 01.2022
Child Safety Support Officer/Cultural Practice Advisor
Investigation & Assessment Team Mount Isa and Gulf CSSC
01.2008 - 01.2017
High School Diploma -
St. Margaret Mary's College