Nazdana Alizadah
Cranbourne,VIC
Summary
Proven Administrator with a track record of enhancing operational efficiency at Securitas Security Services by streamlining invoice processing and significantly reducing payment turnaround times. Expert in Office Administration and Customer Service, demonstrating exceptional attention to detail and team collaboration. Skilled in leveraging excellent communication and document management to achieve and surpass goals. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
4
4
years of professional experience
Work History
Administrator
Securitas Security Services
04.2023 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managing SOPs and assist in writing and updating document.
- Extract and analyse KPIs from systems, create graphs, and generate reports using Excel.
- Coordinate for all the warehouse schedules and raise Stock Transfer Orders (STOs) in SAP.
- Schedule and managing the building walk-throughs, visitors,contractors and the track drivers.
- Maintain accurate records and complete log books.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Collected, arranged, and input information into database system.
- Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Gathered, organized and input information into digital database.
- Booking delivery loads and checking off delivery partner run sheets.
- Respond to customer enquiries relating to deliveries and returns,direct communication with customers via phone and email and answering the inbound and phone calls and radio calls.
Concierge Officer
Wilson Security
08.2021 - 07.2023
- Implemented a proactive approach to anticipating guest needs, resulting in increased satisfaction ratings from visitors.
- Coordinated luggage storage services, improving overall efficiency of guest arrivals and departures.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Computer literacy. Mandatory. Knowledge of maintaining systems and data bases.
- Providing Administrative and Tech support.
- Providing the high standards of communication, impeccable grooming and person.
- Providing the outstanding customer service including face to face, phone and email interactions with our internal and external clients.
- Served as an ambassador of the hotel brand by consistently upholding its standards of excellence in customer service interactions.
- Managed check-in and check-out procedures for guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Demonstrate strong customer service when dealing with the site visitors, staff and contractors.
- Supported front office operations during peak hours or employee absences to maintain consistent service levels.
Concierge Officer
G4S Security
01.2021 - 08.2022
- Maintained a welcoming atmosphere by greeting visitors and providing personalized assistance upon arrival.
- Utilized strong communication skills to effectively relay important information between guests and hotel staff members.
- Assisted guests with reservations at popular restaurants, shows, or events in the area, creating memorable experiences during their stay.
- Conducted regular inspections of public areas within the property, reporting maintenance concerns as needed for prompt resolution.
- Conducted competitive research to understand best practices and potential differentiators.
- Responded to guest inquiries to maximize guest satisfaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Providing Administrative and Tech support.
- Providing the strong customer service skills and enjoy interacting with a variety of people.
- Welcoming and responding to the Visitors and Residents' inquiries.
- Assisting with dinner recommendations/reservations.
- Collaboration in the building e.g. organizing movie nights or building/resident events, gym training/yoga sessions.
- Facilitated and coordinated transportation services for guests.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Assisted with luggage handling, valet services and concierge services.
- Upheld hotel policies and procedures by providing high level of customer service.
Administrator
Fencing Dynamics
02.2021 - 10.2021
- Streamlined invoice processing, reducing average payment turnaround time.
- serves visitors by greeting, welcoming, directing and announcing them appropriately.
- Answering the phone in a friendly manner.
- Maintains safe and clean work area by complying with procedures rules and regulations.
- Ordering stock.
- Producing quotation letters.
- Maintaining the company website .
- Respond to the inquires.
- Receive and sort daily mail, deliveries and couriers.
Education
Security Officer - Security Services Administration And Management
INTERNATIONAL SECUIRTY TRAINING ACADEMEY
Melbourne, VIC03.2020
Accounting And Bookkeeping. - Accounting
Chisholm Institute
Dandenong, VIC01.2020
High School Diploma -
Hampton Park Secondary College
Hampton Park, VIC10.2019
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Administrative Support
- Excellent Communication
- Team Building and Leadership
- Office Management
- Data Confidentiality
- Team Collaboration
- Document Management
- Mail handling
- Relationship Building
- Written Communication
- Improvement plan knowledge
Timeline
Administrator
Securitas Security Services
04.2023 - Current
Concierge Officer
Wilson Security
08.2021 - 07.2023
Administrator
Fencing Dynamics
02.2021 - 10.2021
Concierge Officer
G4S Security
01.2021 - 08.2022
Security Officer - Security Services Administration And Management
INTERNATIONAL SECUIRTY TRAINING ACADEMEY
Accounting And Bookkeeping. - Accounting
Chisholm Institute
High School Diploma -
Hampton Park Secondary College