Nazhad Farook
Wollongong,NSW
Summary
Motivated hospitality and sales professional with strong leadership experience. Skilled in training and mentoring teams, delivering top-tier fundraising results, and operating efficiently in fast-paced food service environments. Developed and coached eight staff members during my sales tenure, with over 70% progressing into leadership positions. Known for excellent communication, customer satisfaction, and a track record of exceeding sales and performance goals.
Overview
5
5
years of professional experience
Work History
Senior Sales Associate
MPower Interactive
Surry Hills, NSW
10.2025 - Current
- Exceeded sales targets through strategic client engagement and product presentations.
- Mentored junior sales associates, enhancing team performance and knowledge sharing.
- Conducted training sessions on product features, strengthening staff expertise and customer service quality.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
Senior Trainer
Strive Marketing
03.2025 - 10.2025
- Delivered fundraising campaigns through door-to-door sales, consistently ranked in the top 10 nationwide.
- Mentored eight team members, more than 70% of whom advanced into leadership positions.
- Trained and mentored future leaders, helping them achieve business and personal goals.
- Built relationships with donors by clearly identifying needs and offering solutions.
Chef de Partie
Ambiance Ristorante
09.2024 - 02.2025
- Maintained rigorous food safety protocols and presentation standards during the execution of high-quality dishes.
- Oversaw stock management and quality control processes in partnership with kitchen staff to ensure seamless service operations.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Assisted in menu planning, incorporating seasonal ingredients and customer preferences.
Chef
Towradgi Bowling Club
06.2024 - 09.2024
- Directed daily kitchen operations, ensuring efficient scheduling, preparation, and hygiene compliance.
- Executed rapid adaptation to fluctuating demands, ensuring efficient front-of-house operations.
- Prepared and plated high-quality dishes in accordance with club standards.
- Ensured compliance with health and safety regulations in food preparation areas.
- Monitored food quality, adjusting recipes for taste, presentation, and dietary needs.
Chef De Partie
Steelers Club
Wollongong, NSW
07.2023 - 07.2024
- Supervised daily kitchen operations, ensuring adherence to safety and quality standards.
- Developed and executed seasonal menu items, enhancing overall dining experience.
- Collaborated with front-of-house team to optimize service efficiency during peak hours.
- Trained junior kitchen staff on culinary techniques and food preparation processes.
- Conducted regular kitchen inspections, ensuring compliance with health regulations and cleanliness standards.
- Led special event catering initiatives, showcasing culinary expertise and creativity to guests.
Cook Shift Leader
Levendi Pty. Ltd
Wollongong, NSW
02.2022 - 06.2024
- Supervised kitchen staff to ensure efficient food preparation and service.
- Trained new cooks on menu items, safety protocols, and kitchen equipment usage.
- Managed inventory levels, reducing waste through effective stock rotation techniques.
- Implemented quality control measures to maintain high standards in food presentation and taste.
- Coordinated shift schedules to optimize staffing during peak dining hours.
- Resolved customer complaints promptly to enhance dining experience and satisfaction.
Cook
Figtree Hotel
Figtree, NSW
12.2021 - 09.2022
- Prepared and cooked diverse menu items while adhering to food safety standards.
- Managed inventory levels, ensuring availability of fresh ingredients for daily operations.
- Trained new kitchen staff on proper cooking techniques and equipment usage.
- Collaborated with team members to streamline food preparation processes, enhancing efficiency.
Car Wash Attendant
Star Carwash
Figtree, NSW
08.2020 - 02.2022
- Operated car wash equipment to ensure optimal cleaning performance and customer satisfaction.
- Maintained cleanliness and organization of work area, adhering to safety and environmental standards.
- Assisted customers with service selection, enhancing overall service experience and promoting upsells.
- Trained new staff on operational procedures and equipment handling, fostering team efficiency.
- Greeted customers and assessed needs to recommend suitable car wash services.
Education
Master of Global Science and Management - Global Science And Management
University of Wollongong
Australia & Hong Kong07.2023
Certificate III - Commercial Cookery
TAFE NSW Illawarra Institute
07.2024
Bachelor of Science - Biotechnology
Manipal University
Manipal, India07.2019
Skills
- Leadership & Team Development
- Customer Service Excellence
- High-calibre and competitive sales performance
- Training & Coaching
- Adaptability Under Pressure
- Problem Solving & Conflict Resolution
- Product knowledge
- CRM proficiency
- Cold calling skills
- Strategic planning
- Marketing
- Objection handling
- Solution selling
- Revenue generation
- Negotiation expertise
- Adobe creative suite
- Sales presentations
- Sales planning
- Pipeline management
- Lead generation
- Motivational speaking
- Customer retention
- Sales closing
- Teamwork
- Problem-solving
- Company standards enforcement
- Effective verbal and written communication
- Health promotion
Languages
English
Sinhalese
Tamil
Accomplishments
Consistently among the Top 10 sales agents in Australia, which earned me a fast tracked Senior Trainer promotion.
Timeline
Senior Sales Associate
MPower Interactive
10.2025 - Current
Senior Trainer
Strive Marketing
03.2025 - 10.2025
Chef de Partie
Ambiance Ristorante
09.2024 - 02.2025
Chef
Towradgi Bowling Club
06.2024 - 09.2024
Chef De Partie
Steelers Club
07.2023 - 07.2024
Cook Shift Leader
Levendi Pty. Ltd
02.2022 - 06.2024
Cook
Figtree Hotel
12.2021 - 09.2022
Car Wash Attendant
Star Carwash
08.2020 - 02.2022
Master of Global Science and Management - Global Science And Management
University of Wollongong
Certificate III - Commercial Cookery
TAFE NSW Illawarra Institute
Bachelor of Science - Biotechnology
Manipal University