Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

NAZHAN KHALAF

Wagga Wagga

Summary

Offering abilities in customer service and team leadership, with strong skills in communication, problem-solving, and staff supervision. Experienced in resolving customer issues and managing daily operations, ensuring satisfaction and smooth workflow. Bringing time management expertise and a focus on sales growth and succession planning.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Dominos
06.2024 - Current
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
  • Helped oversee the daily operations of the store, managing staff and inventory.
  • Resolved customer complaints and handled refunds and returns to promote satisfaction.
  • Coached and mentored new employees on company policies and procedures.
  • Established clear communication channels between staff members to ensure smooth workflow throughout the store.

Work Placement

Kooringal Public School
09.2023 - Current
  • Gained experience, exposure and knowledge of career-specific procedures and systems.
  • Developed strong organizational and time management skills by completing multiple tasks simultaneously.
  • Eagerly absorbed new information and honed skills under guidance of experienced professionals.
  • Gained practical experience with relevant software and technology.
  • Participated in training sessions and workshops to enhance knowledge and skillset.

Customer Service Representative

DOMINOS PIZZA
03.2022 - Current
  • Company Overview: Company Overview: Dominos - Wagga Wagga, NSW
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Planned and completed group projects, working smoothly with others.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Delivered products to customer locations on time.

Automotive Technician

Thomas bros
01.2025 - 06.2025
  • Completed preventive maintenance such as oil changes, tire rotations, and brake services.
  • Performed routine maintenance and service inspections on vehicles, such as oil changes, tire rotations, and brake repairs.
  • Provided customer service by explaining repair options clearly so that customers could make informed decisions about their vehicles' needs.
  • Assisted other technicians in diagnosing difficult problems by providing advice based on prior experience and knowledge of the automotive industry.
  • Utilized specialized diagnostic tools and equipment to inspect, diagnose, and repair vehicles.

Cafe Worker

CAFE WORKER
01.2018 - 01.2019
  • Company Overview: Company Overview: Cafe Worker - Iraq
  • Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
  • Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
  • Cleaned tables in the dining area before and after customer seating.
  • Managed cash register operations efficiently and accurately.
  • Stocked service areas with napkins, utensils, condiments, and other supplies.
  • Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.

Education

Charles Sturt University

High School - undefined

Kooringal High School
01.2024

Skills

  • MS Office
  • Communication
  • Google Drive
  • Active Listening
  • First Aid/CPR
  • Time Management
  • Customer service
  • Team leadership
  • Problem-solving
  • Time management
  • Staff supervision
  • Staff management
  • Sales growth
  • Succession planning
  • Certificate II in Hospitality
  • Money handling
  • Decision-making
  • Customer relations
  • Staff training and development
  • Team motivation

LANGUAGES

Kormanje - Native
Arabic - Intermediate
Kurdish - Bilingual

Timeline

Automotive Technician

Thomas bros
01.2025 - 06.2025

Assistant Manager

Dominos
06.2024 - Current

Work Placement

Kooringal Public School
09.2023 - Current

Customer Service Representative

DOMINOS PIZZA
03.2022 - Current

Cafe Worker

CAFE WORKER
01.2018 - 01.2019

High School - undefined

Kooringal High School

Charles Sturt University

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NAZHAN KHALAF