Nazia Kabir
1 Copenhagen Dr, Hocking,WA
Summary
I am a Customer Service Representative with a 4 years' experience in customer communications, customers concern resolution, online database management, and essential software applications at multiple organizations. Skilled in assessing customer needs, generating leads and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills as well.
I am also a designer-cum-entrepreneur with seven years of experience in fashion entrepreneurship of my own clothing venture. I have sound knowledge of beauty products and fashion-clothing-design development as well.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
Googly Sports
Sydney, NSW
04.2023 - Current
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Educated customers on products and services offered by the company.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Monitored inventory levels of products available for sale to customers.
- Updated internal databases with new account information as needed.
Founder & CEO
TRESY CHIC
01.2017 - Current
- Developed and implemented a comprehensive business plan to launch the company.
- Developed designs for new clothing products
- Established public relations with local and international customers through social media and digital platform
- Enhanced the development of effective network with local and international vendors, artisans, manufacturers
- Workforce management for the effective organization of product design development, production output, and product delivery.
Customer Service Representative
Beauty from The Big Apple
02.2021 - 01.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Digital database management for product orders, shipments, and financial supervision
- Communication with clients and follow-up of customer orders.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Client Service and Communication Officer
Momentous Education
06.2021 - 12.2021
- Established regular communication with designated clients
- Managed various educational and financial documentation
- Developed online content for social media publication
- Organized online meetings and events
Beauty Advisor
NV Cosmetics
02.2017 - 12.2020
- Introduced the clients to skincare routines and makeup appliance
- Shared beauty knowledge and skincare tips with the clients.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Conducted consultancy regarding the progress of clients and guiding them throughout the skincare application period
- Advocacy with customers regarding the benefits of beauty products
- Provided customers with product advice and recommendations based on their individual needs.
Education
Bachelor of Arts - English Literature
Fareast University
Dhaka01-2018
High School Diploma -
GOVT. PIONEER WOMEN'S COLLEGE
01.2013
Skills
- Database Maintenance
- Order Management
- Customer Service
- Customer Needs Assessment
- Product Promotions
- Customer Assistance
- Microsoft Office
- Google Spreadsheet
Personal Information
- Father's Name: Ehsanul Kabir
- Mother's Name: Shahina Kabir
- Spouse's Name: Zayed Bin Azad
- Date of Birth: 12/07/96
- Nationality: Bangladeshi
References
References available upon request.
Timeline
Customer Service Officer
Googly Sports
04.2023 - Current
Client Service and Communication Officer
Momentous Education
06.2021 - 12.2021
Customer Service Representative
Beauty from The Big Apple
02.2021 - 01.2023
Beauty Advisor
NV Cosmetics
02.2017 - 12.2020
Founder & CEO
TRESY CHIC
01.2017 - Current
Bachelor of Arts - English Literature
Fareast University
High School Diploma -
GOVT. PIONEER WOMEN'S COLLEGE
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