Kamilla Popal
Hallam,VIC
Summary
Detail-oriented customer service professional with over 10 years of experience. Exceptionally skilled in exceeding sales objectives and caring for customers. Seeking a position in a challenging, rewarding, and fast-paced environment.
Overview
29
29
years of professional experience
Work History
Self Employed
R&R Children’s Wear
06.2018 - Current
Customer Service Specialist
Commonwealth Bank
04.1999 - 07.2008
- Teller-customer transactions (deposits/withdrawls), opening/closing accounts, personal loan/credit card applications, opening investment accounts
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them
- Informed customers about current promotions and sales, encouraging them to take advantage.
Sales Call Centre
Colac Fitness Centre
06.1998 - 04.1999
- Informed customers about current promotions and sales, encouraging them to take advantage
- Followed up with customers ensuring their satisfaction with their purchases
- Made cold calls to all prospective clients in order to inform them of new products they may be interested in, deals and specific product details
- Negotiated the terms and prices of sales, reaching agreements with customers.
Customer Service (Work Experience)
Target
06.1995 - 06.1995
- Greeted customers and offered them assistance with their inquiries
- Replenishing stock and stacking shelves
- Setting up displays for catalogue promotions
- Teamwork.
Education
Social Science/Local Government Diploma -
RMIT
10.1999
VCE -
Lyndale Secondary College
Dandenong North, VIC12.1997
Skills
- Cash management
- Customer satisfaction
- Complaint resolution
- Positive attitude
- Leadership
- Clear oral and written communication
Timeline
Self Employed
R&R Children’s Wear
06.2018 - Current
Customer Service Specialist
Commonwealth Bank
04.1999 - 07.2008
Sales Call Centre
Colac Fitness Centre
06.1998 - 04.1999
Customer Service (Work Experience)
Target
06.1995 - 06.1995
Social Science/Local Government Diploma -
RMIT
VCE -
Lyndale Secondary College