Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Software
Work Availability
Certification
Affiliations
Hi, I’m

Nazia Adil

Continuous Process Improvement Lead | Senior Consultant
Melbourne,Victoria

Summary

Dedicated Leader with 11 years of experience and ready to take up challenging growth oriented role. Driving organizational excellence by optimizing processes, reducing costs, enhancing quality, and ensuring overall operational efficiency. Efforts to contribute to significant results to the organization's competitiveness and long-term success. Dedicated To applying Training, Monitoring And Morale-building Abilities To Enhance Employee Engagement And Boost Offering Hardworking Mentality And History Of Success Coordinating And Monitoring Operations Across Various Departments. Highly Committed to ensuring quality of services & products. Proficient In Using Independent Decision-making Skills And Sound Judgment To Positively Impact Company Success.

Overview

10
years of professional experience

Work History

Telstra

Process Improvement Lead
8 2022 - 06.2024

Job overview

  • Managed development and implementation of lean and continuous improvement manufacturing initiatives across production environment.
  • Teamed with disciplinary leaders on determining annual operational targets and outlining needed quality improvements.
  • Implemented lean production methods to reduce waste by 10%.
  • Developed Continuous Improvement/Lean production training programs for onsite implementation.
  • Applied mass balance, capability analysis and design of experiment to process improvement for overall process overhaul.
  • Changed existing processes and implemented new processes to improve efficiency by 53%.
  • Championed new Lean strategies, framework and project elements to drive multidisciplinary growth and process overhaul.
  • Mentored and coached Six Sigma Green Belts in lean manufacturing and continuous improvement processes.
  • Improved mobility processes to meet company goals for earnings, quality and completion.
  • Worked with cross-functional plant teams to develop and implement manufacturing processing improvements and drive quality mindset resulting increase in productivity, increase in throughput, and improvement in productivity.

Genpact

Front Line Manager
07.2018 - 03.2022

Job overview

  • Have worked as 'Front Line Manager' for social network client in Content Moderation (Community Operations).
  • Handling team of diverse culture
  • Managing team size of around 160 employees (Content Moderators).
  • Worked closely with QA & Training Team to address QA-related issues.
  • Prepared & Carried out employee performance reviews.
  • Conducted Interviews.
  • Effectively scrubbing client data and reports to determine with clarity on true opportunity.
  • Assigned tasks and goals to individuals for individual
  • Key Performance Indicator delivery.
  • Kept stakeholders updated on any trends or challenges.
  • Managed Absenteeism and Shrinkage of team on daily basis.
  • Managed attrition and employee relation.
  • Achieved KPIs and SLAs through continuous monitoring , corrective action.
  • Identifying operational issues and working on projects to improve them.
  • Escalation management.
  • Identifying training needs and handling BQM.


Accenture

Senior Business Analyst
05.2016 - 06.2018

Job overview

  • Monitoring Facebook Client escalations.
  • Assisting in organizing, planning and implementing strategy.
  • Communicate with clients and evaluate their needs and specifications.
  • Create reports, analyze and interpret data.
  • Secure adherence to policies and guidelines respectively.
  • Ability to handle multiple priorities, tasks and meet deadlines.
  • Drive training and development of process respectively.
  • Ensuring schedules and objectives are met.
  • Perform internal audits
  • Problem solving skills, organizational skills, and ability to exercise sound judgment in any customer service scenario.


RELIANCE GENERAL INSURANCE

Assistant Manager
08.2015 - 05.2016

Job overview

  • Plans, organizes and directs medical claims unit.
  • Responsible for day to day people management.
  • Monitors and provide assistance technical expertise process based.
  • Analyzes data for presentation based on requirements and reviews claims for quality and compliance.
  • Supports technical application of systems such as billing modalities, benefit plans and system set up and reviews and interprets impact of new applications or updates.
  • Evaluates statistical reports to monitor work of management and identifies potential issues and controls for use in training and development.
  • Reviews accounts receivable including unapplied payment allocation and/or other transactions to ensure accuracy.
  • Ensure quality, accuracy, and compliance with governmental regulations.

C3i

Project Coordinator
04.2014 - 07.2015

Job overview

  • Assist timely coordination and tracking of all information, actions, communications, documents and materials for assigned projects. May assist, schedule meetings, produce and distribute assigned minutes and actions.
  • Take , record minutes, notes, actions at assigned meetings, distribute and follow up accordingly.
  • Assist in preparation of presentations.
  • Support updating ,maintenance of internal systems, databases, tracking tools, timelines and project plans with project specific information.
  • Prepare ,distribute status, tracking and project finance reports. Establish project filing standards.
  • Participate in change initiatives; act as change advocate and supporter.
  • Provide comprehensive customer support services
  • To monitor exception case if escalated and followed up to right team
  • Take all necessary steps to ensure customer satisfaction at end of resolving escalation on call/email
  • Act as first point of escalation for client/sponsor
  • Promptly notify project manager of any potentially “dissatisfied” customers
  • Providing necessary feed back to helpdesk regarding errors occurred
  • Closed outbound calls in day 160 calls across globe supporting project.
  • Increased no.of calls helped fluent on calls which led to achievement calls were taken for training purposes .

Education

La Trobe University
City Campus

Masters of Business Analytics AI & Hyperautomation from Artificial Intelligence
11.2021 - Current

University Overview

JNTU
Hyderabad

Master of Arts from Finance & HR
06.2011 - 07.2013

University Overview

Skills

Staff Management

Accomplishments

Accomplishments

    Awarded with ‘Silver Award' in Dec 2019 For
    exceptional performance as Team Lead

    Awarded with Bronze award in Dec 2019 for
    exemplary performance and taking extra initiatives

    Awarded with ‘Silver Award' in May 2018 for different
    initiatives and consistent performance

    Awarded with "Annual Gold Award" in Dec'2020 for being able to connect & take initiatives ensuring Genpact team with Physical Disability to have no concerns & have exemplary performance given from their end.

Timeline

La Trobe University
Masters of Business Analytics AI & Hyperautomation from Artificial Intelligence
11.2021 - Current
Front Line Manager
Genpact
07.2018 - 03.2022
Senior Business Analyst
Accenture
05.2016 - 06.2018
Assistant Manager
RELIANCE GENERAL INSURANCE
08.2015 - 05.2016
Project Coordinator
C3i
04.2014 - 07.2015
JNTU
Master of Arts from Finance & HR
06.2011 - 07.2013
Process Improvement Lead
Telstra
8 2022 - 06.2024

Software

Dbeaver

SQL

SaaS

Python

Azure Data Studio

JIRA

Agile Tools

Figma

Power BI

Tableau

R Studio

Availability
See my work availability
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Available
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Lean Certified

Affiliations

Affiliations
  • Society of Women Engineers
  • National Association of Social Workers
  • APICS – Association for Supply Chain Management
  • Association of Information Technology Professionals
  • Project Management Institute

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Nazia AdilContinuous Process Improvement Lead | Senior Consultant