Nazifa Anjum
Perth,WA
Summary
Offering positive attitude and genuine interest in helping individuals, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services as well as ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Retail Team Member role.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
RBN Education
06.2023 - 12.2024
- Managed critical situations effectively as well as maintaining professionalism under pressure while resolving disputes or conflicts.
- Engaged culturally diverse clients with care.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
BBA - Human Resources Management
Brac University
Dhaka, Bangladesh12-2023
Skills
- Have my own Driving License and car
- Customer service
- Active listening
- Team player
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Product knowledge
- Sales expertise
- First Aid Certificate
Availability
- Saturday - 6 a.m. to 11.59 p.m.
- Sunday - 6 a.m. to 11.59 p.m.
- Monday - 6 a.m. to 11.59 p.m.
- Tuesday - 6 a.m. to 11.59 p.m.
- Wednesday - 6 a.m. to 11.59 p.m.
- Thursday - 6 a.m. to 11.59 p.m.
- Friday - 6 a.m. to 11.59 p.m.
Timeline
Customer Service Representative
RBN Education
06.2023 - 12.2024
BBA - Human Resources Management
Brac University
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