Nazifa Tabassum Ahona
Wiley Park
Summary
Experienced with building strong client relationships and closing sales. Utilizes deep product knowledge to provide tailored solutions that address customer needs. Track record of consistently achieving sales targets and contributing to team success through effective communication and negotiation skills.
Overview
7
7
years of professional experience
Work History
Sales Consultant
MIMCO-Country Road Group
01.2023 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Contribute to the smooth operations of the store through effective management of stock and loss prevention
- Ensure visual merchandising is maintained and the store is visually presented in accordance to brand standards
- Live and role model the Country Road Group values, collaborating with your store team to deliver results.
Customer Service Supervisor (Casual)
Woolworths Ltd
03.2020 - 10.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Optimized organizational systems for payment collections, and recordkeeping.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Educational Counsellor
International Training and Education Counsel
08.2018 - 02.2019
- Individual counseling and advisement
- Clarifying academic policies, college regulations, program requirements, procedures, and other college information
- Providing one-on-one career guidance and skills assessment to assist with career development
- Helping students to prepare for admissions applications and tests
- Providing students with materials related to a career of their choice or career counseling to suit their skills.
Education
Diploma - Information Technology
Victoria University
01.2024
Diploma - Project Management
Greenwich College
01.2023
Skills
- Team Building and Leadership
- Complaint resolution
- Workflow Management
- Service Delivery Optimization
- Time management
- CRM proficiency
- Product and service sales
- Strategic planning
Languages
Bengali
Native or Bilingual
Hindi
Professional Working
Urdu
Professional Working
Interests
- Organizing social events
- Fitness
- Learning new things
- Reading
Timeline
Sales Consultant
MIMCO-Country Road Group
01.2023 - Current
Customer Service Supervisor (Casual)
Woolworths Ltd
03.2020 - 10.2024
Educational Counsellor
International Training and Education Counsel
08.2018 - 02.2019
Diploma - Project Management
Greenwich College
Diploma - Information Technology
Victoria University
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