Nazim Khaja
Marsfield,NSW
Summary
Seeking to obtain a Team Leader position within a compliance team to support the business by setting standards, providing guidance, training employees, providing feedback from testing and monitoring.
Overview
13
13
years of professional experience
Work History
Merchant Onboarding Team Leader
Smartpay Australia
10.2022 - Current
- Overseeing and leading Merchant Onboarding team performance and processes.
- Create comprehensive Risk/Compliance training materials and delivering impactful training sessions to internal stakeholders.
- Diligently review high-risk applications and escalations
- Review and amend organization's Restricted Industry List to align seamlessly with company's risk appetite.
- Team Leader for QA officer, ensuring quality and compliance standards are met in onboarding activities.
- Fostering collaboration with internal teams to ensure a seamlessly integrated onboarding experience.
- Proactively generating and analyzing reports on team performance and key onboarding metrics on Google Sheets utilizing formulas for simplicity.
- Ensuring team adherence to rigorous regulatory and compliance standards, particularly AUSTRAC requirements.
- Timely submission of Suspicious Matter Reports (SMRs) to AUSTRAC when risks are identified.
- Adherence to company's AML/CTF program, encompassing both Part A and Part B.
- Handling escalations related to Ongoing Due Diligence (ODD) and Enhanced Due Diligence (EDD).
- Conducting thorough transaction monitoring and investigating Transactions of Interest (TOIs).
- Developing annual Compliance Report for submission to AUSTRAC
- Designing and implementing control limits/parameters to effectively mitigate the risk of Money Laundering and Terrorism Financing (ML/TF).
Merchant Onboarding Specialist KYC/AML
Smartpay Australia
Sydney, NSW
07.2021 - 09.2022
- Assess, analyze, and approve merchant applications, integrating robust KYC/CDD practices to effectively mitigate ML/TF risks.
- Diligently conduct PEP & Sanction checks utilizing Equifax and perform meticulous Mastercard Fraud MATCH checks.
- Thoroughly review ASIC extracts through CreditorWatch, identifying potential financial risks and ensuring comprehensive risk mitigation.
- Foster clear and collective communication with colleagues and superiors, adeptly delegating tasks and ensuring adherence to SLAs.
- Conduct comprehensive Ongoing Due Diligence (ODD) on existing merchants, escalating high-risk cases to maintain risk within established tolerance levels.
- Engage in vigilant transaction monitoring and conduct investigations into Transactions of Interest (TOIs), ensuring prompt and effective risk mitigation.
Wealth Banker/Emerging Team Leader
MLC
North Sydney, NSW
03.2019 - 07.2021
- Participation in Emerging Team Leader program Nov 2019 - Dec 2020, showcasing dedication to professional development.
- Stepped up as a secondment Team Leader as needed, displaying flexibility and readiness to take on leadership responsibilities.
- Compiled and presented business data in insightful reports, enhancing staff confidence and efficiency through accessible information.
- Led team meetings, adeptly addressing new agendas and current campaigns to foster cohesion and goal alignment.
- Achieved 100% business compliance rate during Performance Year 2019, showcasing commitment to operational excellence.
- Provided side-by-side support and coaching to colleagues, contributing to their professional growth and overall team success.
- Successfully handled and resolved escalations, ensuring a consistently high standard of customer service delivery.
- Facilitating seamless withdrawals from superannuation accounts for customers, meticulously ensuring adherence to all government requirements.
- Executing precise switches within superannuation investment funds for both customers and financial advisors, with focus on applying correct unit prices for optimal financial management.
- Delivering comprehensive account rundowns to financial advisors for their superannuation clients, ensuring clear and insightful overview of financial positions.
Security Guard
AVS
Sydney, NSW
08.2015 - 09.2019
- Monitor & authorize entry to employees or guests to maintain security of premises and report daily activities or irregularities such as property damage, theft, or unusual occurrences.
Sales Assistant
Rodd & Gunn
Warringah, NSW
07.2017 - 03.2018
- Greet customers and ensure high levels of customer satisfaction through excellent sales service.
Sales Team Member
Paul's Warehouse
Homebush, NSW
07.2014 - 04.2016
- Drive sales through engagement of customers, suggestive selling, and sharing product knowledge.
Team Member
KFC
Macquarie Park, NSW
07.2010 - 08.2012
- Prepare, store, pack food items in a fast paced environment ensuring all customers receive excellent, prompt and courteous service.
Education
Certification - Certified Financial Crime Specialist
ACFCS (current)
Diploma of Arts - Major in Criminology
Sydney Institute of Business And Technology (SIBT)
Macquarie Park, NSW12.2015
Higher School Certificate -
Epping Boys High School
Epping, NSW11.2013
Skills
- Efficient Problem Solving
- Prioritize critical tasks and delegate to rest of team
- Excellent written and verbal communication skills
- Ability to work under pressure, meeting goals/deadlines in fast paced environment
- Computer competencies: MS Office (Word, Excel, PowerPoint)
- Cultural awareness
References
Available upon request
Timeline
Merchant Onboarding Team Leader
Smartpay Australia
10.2022 - Current
Merchant Onboarding Specialist KYC/AML
Smartpay Australia
07.2021 - 09.2022
Wealth Banker/Emerging Team Leader
MLC
03.2019 - 07.2021
Sales Assistant
Rodd & Gunn
07.2017 - 03.2018
Security Guard
AVS
08.2015 - 09.2019
Sales Team Member
Paul's Warehouse
07.2014 - 04.2016
Team Member
KFC
07.2010 - 08.2012
Certification - Certified Financial Crime Specialist
ACFCS (current)
Diploma of Arts - Major in Criminology
Sydney Institute of Business And Technology (SIBT)
Higher School Certificate -
Epping Boys High School
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