Nazir Ahmad
Richmond
Summary
Passionate about customer service and client care.
Professional driver with significant experience in operating heavy vehicles. Known for strong safety practices, punctuality, and reliability. Adept at navigating diverse routes, maintaining vehicle conditions, and adhering to transport regulations. Valued team member with strong focus on collaboration and adaptability to changing schedules and demands.
Overview
19
19
years of professional experience
Work History
Heavy Vehicle Driver
Fisal Mover
01.2023 - 01.2025
- Safely operated heavy transport vehicles for residential and commercial moving services
- Conducted routine vehicle inspections and ensured compliance with road safety regulations
- Loaded and unloaded cargo with proper care and equipment handling
- Maintained timely delivery schedules and excellent customer service
Tour Driver
Self-Employed
01.2021 - 01.2024
- Provided safe and professional transport services to local and international tourists across northern Pakistan
- Specialized in long-distance driving from Islamabad to Gilgit and nearby tourist destinations
- Maintained vehicles to ensure safety, comfort, and reliability during mountainous travel
- Offered local guidance and basic translation for non-native travellers
- Built strong customer relationships through punctuality, courteous service, and problem-solving on the road
Owner & Tour Operator
Unique Tours
01.2013 - 01.2020
- Founded and managed a local tour company offering guided travel services across northern Pakistan
- Organized custom travel packages, transportation, and lodging for domestic and international clients
- Supervised a small team of drivers and guides, ensuring excellent customer service and logistics coordination
- Managed bookings, budgets, and partnerships with hotels and restaurants
- Business ceased operations in 2020 due to the COVID-19 pandemic and travel restrictions
Banquet Captain
Dhow Palace Hotel
01.2011 - 01.2013
- Supervised banquet staff and coordinated event setups for weddings, conferences, and corporate functions
- Ensured timely service, guest satisfaction, and adherence to hotel standards
- Collaborated with kitchen and event teams to deliver seamless hospitality experiences
- Trained and guided new service staff on banquet protocols and customer service etiquette
Housekeeping Supervisor
Al Murij Rotina Hotel
01.2008 - 01.2011
- Supervised housekeeping staff across multiple hotel and residential properties
- Assigned daily tasks, inspected rooms and public areas to ensure cleanliness standards were met
- Trained staff on safety procedures, chemical use, and customer service etiquette
- Maintained inventory of cleaning supplies and reported maintenance issues promptly
- Ensured compliance with hygiene and health regulations in accordance with UAE hospitality standards
Restaurant Manager
Serena Hotel
01.2006 - 01.2008
- Managed daily operations of a high-end hotel restaurant, ensuring excellent guest service and smooth service flow
- Supervised front-of-house staff, managed scheduling, and handled training for new hires
- Coordinated with the kitchen and banquet departments to maintain food quality and service timing
- Maintained hygiene standards, inventory control, and customer satisfaction metrics
- Handled VIP bookings, event dining, and special customer requests professionally
Education
Training Certificate - Hotel Management
Food Service Qualification
Serenia Hotel01-2007
Training Certificate - Hotel Management
AL Murij Ratina Hotel
Dubai, UAE01-2008
Skills
- Hospitality & Customer Service
- Guest service and satisfaction management
- Restaurant and banquet operations
- Staff supervision and team coordination
- Event and dining service planning
- VIP and group service handling
- Housekeeping & Facility Management
- Room inspection and cleaning standards enforcement
- Staff training in hygiene and safety procedures
- Inventory control of cleaning supplies and equipment
- Familiar with UAE hospitality and sanitation standards
- Tourism & Transport
- Long-distance driving across mountainous and city routes
- Route planning: Islamabad to Gilgit & northern areas
- Vehicle maintenance and daily safety checks
- Tour coordination and client handling
- Business operations and customer booking management
- Professional Skills
- Strong time management and organization
- Excellent communication (Urdu, Basic English, Basic Arabic)
- Problem-solving and crisis handling on the road and in service settings
- Leadership and hands-on training experience
LANGUAGES
English (fluent written/spoke)
Urdu (fluent written/spoken)
Urdu (Fluent)
English (Basic – Conversational)
Timeline
Heavy Vehicle Driver
Fisal Mover
01.2023 - 01.2025
Tour Driver
Self-Employed
01.2021 - 01.2024
Owner & Tour Operator
Unique Tours
01.2013 - 01.2020
Banquet Captain
Dhow Palace Hotel
01.2011 - 01.2013
Housekeeping Supervisor
Al Murij Rotina Hotel
01.2008 - 01.2011
Restaurant Manager
Serena Hotel
01.2006 - 01.2008
Training Certificate - Hotel Management
Food Service Qualification
Training Certificate - Hotel Management
AL Murij Ratina Hotel
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