Nazmin Aulakh
Cranbourne East,VIC
Summary
Highly efficient assistant well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
8
8
years of professional experience
Work History
Associate
Vision Overseas Group
03.2022 - Current
- Managed scheduling of calendars and deadlines to maintain smooth flow of firm operations.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Researched statutes, decisions, legal articles, and codes.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Corresponded with current and prospective clients to obtain information and enable effective case development.
Customer Service Supervisor
Woolworths Supermarket
10.2016 - 06.2022
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Customer Service Cashier
Woolworths Supermarket
10.2015 - 09.2016
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Utilized POS system to handle customer cash and credit card transactions.
Education
Bachelors of Law - Law
RMIT University
Melbourne, VIC11.2024
Associate Degree of Legal Practice (Paralegal) - Paralegal
RMIT University
Melbourne, VIC07.2021
Skills
- Exceptional Telephone Etiquette
- Teamwork and Collaboration
- Case Management
- Patience and Persistence
Languages
Punjabi
Native or Bilingual
Timeline
Associate
Vision Overseas Group
03.2022 - Current
Customer Service Supervisor
Woolworths Supermarket
10.2016 - 06.2022
Customer Service Cashier
Woolworths Supermarket
10.2015 - 09.2016
Bachelors of Law - Law
RMIT University
Associate Degree of Legal Practice (Paralegal) - Paralegal
RMIT University
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