Nazmul Islam Roky
Perth,Australia
Summary
Reliable and results-driven retail professional with experience in customer service, teamwork, and fast-paced environments. A quick learner who stays calm under pressure and consistently delivers high-quality results. Seeking a retail role to support smooth operations and great customer experiences.
Overview
2
2
years of professional experience
Work History
Customer Service & Retail Crew
McDonalds
Karawara
06.2024 - Current
- Handled high-volume customer transactions using POS systems, maintaining cash accuracy and customer satisfaction
- Maintained a clean and hazard-free environment, similar to forecourt and shop floor management
- Assisted with rostered tasks, shift changes, and supported junior team members, mimicking retail supervisory duties
- Followed strict hygiene and food safety procedures relevant to service station convenience standards
Production & Stock Support
Everboost.au Pty Ltd
Spearwood
01.2024 - Current
- Performed product packaging, stock checks, and supply replenishment relevant to petrol station stockroom duties
- Maintained safety compliance in line with risk minimisation procedures required in forecourt and backroom areas
- Recorded daily operations and reported irregularities, contributing to overall store efficiency and safety culture
- Supported team collaboration and time-sensitive production cycles, similar to peak-hour fuel station operations
Food & Facility Team Member
Smokey Charcoal Chicken
Mirrabooka
02.2024 - 06.2024
- Conducted food preparation, food safety, counter service, and customer interactions in a busy environment
- Performed cleaning, waste removal, and facility upkeep tasks aligned with fuel station cleanliness protocols
- Replenished shelves, monitored stock rotation, and supported product display—skills transferable to convenience store merchandising.
- Followed store opening/closing checklists and handled time-sensitive restocking
Education
Master of Cybersecurity and Networking -
Murdoch University
12.2024
Bachelor of Science - Telecommunication Engineering
Civil Aviation University of China
Skills
- Customer Service & Sales
- Cash Handling & Till Balancing
- EFTPOS & POS Transactions
- Stock Control & Inventory Rotation
- Merchandising & Promotional Displays
- Ordering & Replenishment
- Loss Prevention & CCTV Monitoring
- Food Safety & Hygiene Standards
- Complaint Resolution & Problem Solving
- Safety Checks & Incident Reporting
- Teamwork & Shift Support
- Housekeeping & Store Presentation
References
- Mohammad Abu Sufian Joy, McDonalds Riverton, 0433 408 084
- Towqi Tahmid Rakin, Krispy Kreme Cannington, 0478 774 538
- S.A. Saharukh, Randstad Education, 0492 915 564
Availability
Wednesday, Thursday, Friday, Saturday, Sunday, Monday, Tuesday
Timeline
Customer Service & Retail Crew
McDonalds
06.2024 - Current
Food & Facility Team Member
Smokey Charcoal Chicken
02.2024 - 06.2024
Production & Stock Support
Everboost.au Pty Ltd
01.2024 - Current
Master of Cybersecurity and Networking -
Murdoch University
Bachelor of Science - Telecommunication Engineering
Civil Aviation University of China