Naznin Saiyed
Summary
A dynamic professional with a proven track record of enhancing customer satisfaction and streamlining processes, I bring a blend of strong work ethic. Leveraging attention to detail and problem-solving skills, I've consistently improved productivity and client relations across roles.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Cleaning Contractor
Commercial Clean Australia Pty Ltd
09.2021 - 11.2024
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
- Streamlined cleaning processes for increased productivity and cost savings.
Administrative Coordinator
Aussie Wings Pty Ltd.
02.2023 - 02.2024
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
Accountant
Aussie Wings Pty Ltd.
02.2018 - 02.2019
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Collected and reported monthly expense variances and explanations.
- Maintained integrity of general ledger and chart of accounts.
Cleaning Crew Member
Black Rose Pty Ltd.
11.2014 - 07.2015
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Collaborated effectively with other crew members for efficient completion of assigned tasks.
Business Development Manager
Kampus Landing Pty Ltd.
02.2012 - 01.2014
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Reached out to potential customers via telephone, email, and in-person inquiries.
Call Center Representative
Vodafone Idea
04.2007 - 09.2007
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Education
Master of Professional Accounting - Accounting
University of The Sunshine Coast
Sunshine Coast, QLD04-2017
Master of Commerce - Accounting
Gujarat University
Gujarat, India06-2007
Skills
- Strong work ethic
- Commercial cleaning proficiency
- Residential cleaning experience
- Motivation and initiative
- Reliability and punctuality
- Professional appearance
- Attention to detail
- Time management
- Problem-solving
Languages
Hindi
Native or Bilingual
English
Full Professional
Gujarati
Native or Bilingual
Timeline
Administrative Coordinator
Aussie Wings Pty Ltd.
02.2023 - 02.2024
Cleaning Contractor
Commercial Clean Australia Pty Ltd
09.2021 - 11.2024
Accountant
Aussie Wings Pty Ltd.
02.2018 - 02.2019
Cleaning Crew Member
Black Rose Pty Ltd.
11.2014 - 07.2015
Business Development Manager
Kampus Landing Pty Ltd.
02.2012 - 01.2014
Call Center Representative
Vodafone Idea
04.2007 - 09.2007
Master of Professional Accounting - Accounting
University of The Sunshine Coast
Master of Commerce - Accounting
Gujarat University
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