Hugh Lyall
Jesmond,NSW
Summary
Dedicated and results-driven Project Officer with a proven track record of successfully managing and delivering complex land dealing projects such as acquisitions, easements, leasing and licensing. I am recognised for building and maintaining effective relationships with stakeholders including property owners, legal representatives, and government departments. Demonstrated ability to manage complex projects and deliver results within tight deadlines. Extensive experience working with local government authorities and a deep understanding of the regulatory framework for property acquisition.
Overview
10
10
years of professional experience
Work History
Senior Assessment Officer - Crown Lands
NSW Department Of Planning & Environment
11.2022 - Current
- Effective management of a high volume of acquisition case work, providing support and assistance to acquiring authorities around the acquisition process.
- Assessing acquisition notifications to ensure that all relevant documentation has been provided to proceed with the acquisition registration.
- Completing status searches to identify any interests over Crown land through the use of searching Gazettes, Parish Maps, Certificates of Title, Deposited Plans, spatial mapping systems and compiling the information into a report.
- Identifying Aboriginal Land Claims and Native Title Claims over Crown land and providing advice to satisfy requirements under the relevant legislation.
- Practical knowledge of relevant legislation such as Crown Land Management Act 2016, Land Acquisition (Just Terms Compensation) Act 1991, Local Government Act 1993, Roads Act 1993, Native Title Act (Cth)1993 and Aboriginal Land Rights Act 1983.
- Investigating complex enquiries and applying my knowledge and understanding of legislation, policies and procedures to provide practical solutions.
- Assisted in the development of the granting of easement process by creating an assessment template to mark applications against adopted policies and relevant legislation.
- Completing detailed assessments of easement applications and providing recommendations for progression or refusal based on the proposal against the object and principals of the Crown Land Management Act 2016.
- Investigate and research information to provide timely advice on complex Crown land issues and contribute to the preparation of executive briefing documents and ministerial correspondence.
- Collaboratively working with other business units within Crown Lands to achieve departmental objectives and provide excellent customer service.
- Experience using Crown Lands software applications such as CM9, Crown View, Crown Tracker, CLID as well as online applications such as Native Title Vision, Trove and LRS Historical Land Records Viewer.
- Managing and maintaining the accuracy of the Acquisition Team's formulated excel work plan by generating reports from CLID and uploading the data into the spreadsheet.
- Training of incoming team members in the introduction of Crown Land systems and processes relevant to their job description.
- Confidently acting in higher duties when opportunities arise.
Property Officer
Mid-Coast Council
03.2021 - 11.2022
- Management of Mid-Coast Council’s diverse rental property portfolio including EOI's, rent reviews, insurance obligations, rental accounts and the drafting and handling of legal documents such as leases, licences and Certificates of Title.
- Appointed Mid-Coast Council’s Crown Land Manager, responsible for the management of all Council managed Crown land under the Crown Land Management Act 2016.
- Assisting the Legal & Property Services Coordinator with acquisitions, subdivisions,and disposals as well as lodging development applications and subdivision certificates to the NSW Planning Portal.
- Management of Aboriginal Land Claim notifications involving notifying Council stake holders and collaborating a response.
- Maintaining and updating the Mid-Coast Council Land Register which involves updating all property acquisitions, subdivision dedications and property disposals within the register.
- Routine inspection of Council property assets to create reports and arrange maintenance repair with the trades department.
- Preparing reports to relevant department managers in relation to property asset matters as well as preparing reports for Council deliberation.
- Project managing community and commercial long term lease proposals by following adopted policy and procedures.
- Drafted and developed the Leasing and Licensing of Council Land and Buildings Policy.
Customer Service Officer
Mid-Coast Council
03.2020 - 03.2021
- Answered customer calls and enquiries in a timely manner.
- Processed pension applications, title transfers, direct debits, change of addresses, 603 updates and other financial documents.
- General assessment of Section 68 applications for water and sewer services under the Local Government Act 1993.
- Online mapping assisting with locations of council assets.
- General admin duties to assist other departments with obtaining essential documents from customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Assisted with the training and development of new staff.
- Facilitated and managed the repair of all Council water and sewer assets reported by the public.
Property Manager
LJ Hooker
02.2014 - 09.2017
Property Manager
Creer Property
02.2018 - 01.2019
Property Manager
Ray White
01.2019 - 03.2020
- Manage a portfolio of 135 properties.
- Managed new business enquiries by meeting new clients off site to maximise the return from their property investment.
- Facilitated insurance claims on behalf of landlords when their property sustained claimable damage.
- Preparing documentation and representing landlord clients at NSW Civil and Administrative Tribunal (NCAT).
- Managing and maintaining rental arrears.
- Drafting lease agreements and signing tenants up to fixed term lease agreements.
- Assessment of rental application against information provided as well as searching 3rd party reference databases.
- Answering phones and handling enquiries.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored tenant behaviour and implemented corrective action to maintain order in assigned properties.
- Kept properties in compliance with Local, State and Federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
Education
Advanced Diploma - Conveyancing NSW
Macquarie University
Sydney, NSWCertificate IV - Property Services
Real Estate Training Institue
Certificate III - Property Services
Real Estate Training Academy
Skills
- Communicate with influence
- Proactive and solution focused
- Effective relationship management
- Accuracy in documentation and record keeping
- Case Management
- Legislation Application
- Business Process Workflow
- Computer Technology
Timeline
Senior Assessment Officer - Crown Lands
NSW Department Of Planning & Environment
11.2022 - Current
Property Officer
Mid-Coast Council
03.2021 - 11.2022
Customer Service Officer
Mid-Coast Council
03.2020 - 03.2021
Property Manager
Ray White
01.2019 - 03.2020
Property Manager
Creer Property
02.2018 - 01.2019
Property Manager
LJ Hooker
02.2014 - 09.2017
Advanced Diploma - Conveyancing NSW
Macquarie University
Certificate IV - Property Services
Real Estate Training Institue
Certificate III - Property Services
Real Estate Training Academy
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