Ndaru Widi Ciptaningsih
Melbourne,VIC
Summary
Proactive and versatile professional with a dedication to adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Support Manager
Yayasan WWF Indonesia
Jakarta, Indonesia
01.2024 - 09.2024
- Developed and implemented operational policies and procedures to improve efficiency.
- Created and managed annual operating budget for the department.
- Coordinated with other departments to ensure successful delivery of services.
- Provided strategic direction to staff members in order to maximize productivity.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Established quality assurance processes to ensure customer satisfaction.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Resolved escalated customer service issues in a timely manner.
- Provided guidance on sourcing decisions related to product specifications, materials selection and vendor selection criteria.
- Assisted in developing departmental policies related to procurement procedures and practices.
- Maintained up-to-date records of all purchases made by the organization including invoices, contracts.
- Managed the procurement process from purchase order generation to delivery of goods or services.
- Monitored supplier performance in terms of quality, delivery and responsiveness to ensure compliance with contractual agreements.
- Researched and compared vendor and supplier prices to make informed financial decisions.
- Prepared daily, weekly and monthly procurement reports for supervisor review.
- Delegated tasks to procurement teams to expedite work processes.
People & Culture Manager
Yayasan WWF Indonesia
Jakarta, Indonesia
07.2020 - 07.2024
- Developed and implemented cultural initiatives to foster a positive work environment.
- Created policies and procedures that aligned with the company's core values.
- Assisted in developing strategies for improving employee engagement levels.
- Coordinated with other departments to ensure consistency of company culture across all areas of operations.
- Monitored employee satisfaction surveys to identify opportunities for improvement in corporate culture.
- Evaluated existing processes and procedures for potential improvements related to organizational culture.
- Advised senior leadership on changes or adjustments needed when introducing new initiatives or programs that could potentially impact the overall organizational culture.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Prepared and maintained budgets, personnel records or training manuals.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Created job postings, tracked applicants and maintained applicant database.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Developed compensation packages that are competitive yet cost effective for the organization.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Implemented organizational change initiatives effectively while minimizing disruption in operations.
- Assisted in developing succession planning strategies for key positions within the organization.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Directed HR programs, policies and processes to improve operational efficiency.
- Provided HR consultation services to leadership and department heads.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Held exit interviews and documented information discussed with employees.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
Organization Development Manager
Yayasan WWF Indonesia
Jakarta, Indonesia
04.2019 - 06.2020
- Monitored progress against project milestones and deadlines.
- Identified potential areas of improvement within the organization's processes.
- Developed and managed budgets for development projects, optimizing resource allocation.
- Facilitated regular team meetings and workshops to foster collaboration and knowledge sharing.
- Streamlined processes and introduced new technologies to enhance efficiency and quality.
- Cultivated a culture of innovation, encouraging team members to propose new ideas and solutions.
- Monitored and reported on project progress, budget, and resource allocation to senior management.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Oversaw training courses and promotional paths for professionals and leaders.
- Analyzed each department's training needs and developed new training programs based upon data collected.
Education
Master Degree, Psychologist - Clinical Psychology
Padjajaran University
Indonesia08-2014
Bachelor Degree - Psychology
Maranatha Christian University
Indonesia08-2008
Skills
- Policy Development
- Problem-Solving
- Continuous Improvement
- Policy Enforcement
- Teamwork and Collaboration
- Technical support understanding
- Work Planning and Prioritization
- Budget Management
- Employee Development
- Decisive Decision-Making
- Business Planning
- Project Management
- Conflict Management
- Corrective Actions
- Office Administration
- Training and mentoring
- Regulatory Compliance
- Cross-Functional Collaboration
Certification
- Human Resource Manager Certified of BNSP (Indonesian Professional Certification Authority)
- Certified Professional Human Resource by Prasmul-Eli
Languages
Indonesian
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
General Support Manager
Yayasan WWF Indonesia
01.2024 - 09.2024
People & Culture Manager
Yayasan WWF Indonesia
07.2020 - 07.2024
Organization Development Manager
Yayasan WWF Indonesia
04.2019 - 06.2020
- Human Resource Manager Certified of BNSP (Indonesian Professional Certification Authority)
- Certified Professional Human Resource by Prasmul-Eli
Master Degree, Psychologist - Clinical Psychology
Padjajaran University
Bachelor Degree - Psychology
Maranatha Christian University
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