Nea De Spiegeleer
Busselton,WA
Summary
Results-driven professional with expertise in guest relations and staff training. Demonstrated success in improving customer service quality and operational efficiency within the hospitality sector. Bilingual in Dutch and English, effectively engaging with a diverse clientele. Committed to fostering positive guest experiences and enhancing team performance.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Guest Services Supervisor
Luxury Lodge Bullo River Station
Baines, NT
06.2025 - 09.2025
- Supervised daily guest services operations at a remote luxury lodge.
- Coordinated guest check-in and check-out procedures efficiently.
- Provided training and guidance to all team members in customer service best practices, policies, and procedures.
Guest Services Staff Member
Luxury Lodge Bullo River Station
Baines, NT
05.2024 - 06.2025
- Performed daily tasks related to housekeeping operations including vacuuming, mopping, making beds, replenishing linens, laundry...
- Provided attentive service to guests in dining environment.
- Collaborated with other departments within the organization to ensure high quality service delivery.
Housekeeping Room Attendant
Broadwater Resort
Busselton, WA
02.2024 - 04.2024
- Cleaned and sanitized guest rooms according to resort standards.
- Replenished supplies and amenities in guest accommodations.
- Collaborated with team members to manage room assignments efficiently.
Front of House Server
Tonic By The Bay
Busselton, WA
02.2024 - 04.2024
- Served food and beverages with attention to detail.
- Maintained cleanliness of dining area throughout service.
- Performed opening and closing duties such as setting up tables, restocking utensils and condiments.
Front of House Server
The Oxford Hotel
Perth, WA
04.2023 - 02.2024
- Took customer orders accurately and efficiently.
- Served food and beverages with attention to detail.
- Maintained cleanliness of dining area throughout service.
Retail Assistant
Albert Heijn
Zottegem, Belgium
03.2020 - 10.2022
- Assisted customers with product inquiries and provided excellent service.
- Managed inventory by restocking shelves and organizing displays.
- Operated cash register, processing transactions accurately and efficiently.
Education
Bachelor of Arts - Visual Design
LUCA School of Arts
Ghent07-2017
Skills
- Guest relations and customer service
- Staff training and operations supervision
- Customer service standards
- Attention to detail
- Fluency in Dutch and English
Languages
Dutch
Native/ Bilingual
English
Full Professional
French
Professional
Italian
Elementary
Certification
RSA certificate
References
References available upon request.
Timeline
Guest Services Supervisor
Luxury Lodge Bullo River Station
06.2025 - 09.2025
Guest Services Staff Member
Luxury Lodge Bullo River Station
05.2024 - 06.2025
Housekeeping Room Attendant
Broadwater Resort
02.2024 - 04.2024
Front of House Server
Tonic By The Bay
02.2024 - 04.2024
Front of House Server
The Oxford Hotel
04.2023 - 02.2024
Retail Assistant
Albert Heijn
03.2020 - 10.2022
Bachelor of Arts - Visual Design
LUCA School of Arts