Neave Griffiths

• Stepped up to a higher position when managers were absent, using my leadership and problem solving skills.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone. Engaged in friendly conversation with customer to better uncover individual needs.
• Established bonds with customers using active listening and interpersonal skills.
• Remained calm and poised in high-stress, dynamic environments to promote service to customers and staff, while also de-escalating situations.
• Organised store merchandise racks and displays to promote and maintain visually appealing environments.

• Greeted customers and helped with product questions, selections and purchases.

• Balanced and organised cash register by handling cash and counting change.

• Performed daily opening and closing duties such as setting up store displays and cleaning work areas.
• Demonstrated creative problem-solving skills when faced with challenging customer requests.
• Assisted team members during busy periods by taking on additional tasks as requested.
• Worked collaboratively with colleagues in order to meet tight deadlines.
• Maintained inventory of supplies, including vases, ribbons, baskets, and other materials used for arrangements.
• Cut flowers to set up aesthetically pleasing floral displays within store.
• Performed general cleaning duties in store to ensure shop was clean and tidy.