Nebile Yalim
Melbourne
Summary
Post-graduate student focused on maximizing success through effective use of analytical, creative, and technological abilities. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
6
6
years of professional experience
Work History
Hardware Asset Management Officer
eSolutions
03.2022 - 03.2025
- Coordinated the allocation and return of hardware throughout Monash University.
- Maintained inventory and reserve audits of 200+ devices.
- Delivered allocated devices to customers.
- Applied problem solving skills to retain 10+ year old devices.
- Re-imaged devices and update computer software.
- Provided troubleshooting and diagnostic services to customers.
- Implemented staff training programs to ensure all team members maintained up-to-date knowledge on industry best practices, resulting in a consistently high level of service delivery.
- Built strong partnerships with external stakeholders to leverage additional resources and support mutual success outcomes for each party involved in collaborative projects.
Technical Specialist
Apple Inc.
04.2022 - 08.2022
- Trained users on iPod, iPad, Apple Watch and iPhone devices
- Provided personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects
- Completed troubleshooting and diagnostics for customers
- Installed and updated computer hardware and software
Product Zone Specialist
Apple Inc
08.2020 - 04.2022
- Provided exceptional customer service, building onto the existing brand loyalty by utilising product knowledge to provide personalised recommendations, resulting in a 100% customer satisfaction score
- Applied problem solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary
- Greeted and assisted on the sales floor, ensuring exemplary customer service by delivering the ultimate Apple experience
- Answered approximately 100-200 incoming calls in my time there by utilising a courteous and professional manner to collect information and identify customer needs
Sales Professional
Bevilles Jewellers
10.2018 - 10.2020
- Anticipated customer needs, guiding them through the process of finding their ideal styles by providing them with high quality service while upholding brand standards and values to ensure customer satisfaction and an increase in IPS
- Meticulously handled POS system transactions, including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow
- Actively stayed informed about latest sale offerings and loyalty programs and curated displays of rotating seasonal sales while maintaining a clean, organized inventory
- Delivered exceptional service to 200+ customers per day, contributing to building brand loyalty and increasing sales by up to 40% for our store and contributing to KPI's
Education
Bachelor of Science - Physiology, Pharmacology
Monash University
Clayton, VIC12.2023
Master of International Business -
The University of Melbourne
Parkville, VIC12.2025
Skills
- Active listening
- Critical thinking
- Data entry
- Teamwork and collaboration
- Time management
- Attention to detail
- Computer skills (Including Microsoft Office)
Languages
English
Turkish
Timeline
Technical Specialist
Apple Inc.
04.2022 - 08.2022
Hardware Asset Management Officer
eSolutions
03.2022 - 03.2025
Product Zone Specialist
Apple Inc
08.2020 - 04.2022
Sales Professional
Bevilles Jewellers
10.2018 - 10.2020
Master of International Business -
The University of Melbourne
Bachelor of Science - Physiology, Pharmacology
Monash University
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