Neda Hekmatzadeh
Sydney,NSW
Summary
Dependable [Job Title] with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
19
19
years of professional experience
Work History
Customer Service Associate
Farmacy
08.2019 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Office Worker
Rug Company
05.2007 - 07.2013
- Scheduled and coordinated office meetings, set up spaces and prepared materials for distribution.
- Maintained digital and physical files for projects, business records and customer accounts.
- Uploaded new invoices and input contract terms.
- Ordered and restocked office supplies to keep staff efficient and on-task.
- Kept office equipment in good working order with routine maintenance like changing out cartridges and adding paper.
- Received, sorted and distributed incoming mail to staff members and coordinated outgoing parcels.
- Offered superior guest relations by greeting and guiding visitors to appointments and staff members.
- Freed up staff to focus on advanced work by answering basic telephone calls, emails and letter inquiries.
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
Health Officer
Hospital
04.2003 - 04.2007
- Directed examinations of workers at risk for hazardous exposures and maintained relationships with related agencies.
- Communicated safety rules and regulations clearly to workers, along with safe methods and procedures to accomplish tasks, define responsibilities and expectations of personnel at workplace.
- Promoted public health through surveillance of disease trends, food safety practices and sanitation levels in public and food service facilities.
- Oversaw continual improvement of project health and safety program, systems and processes to meet or exceed company and project objectives through safe practices.
Education
Associate of Science - ENVIROMENT HEALTH
SHIRAZ UNIVERSITY OF MEDICAL SCIENCE
SHIRAZ, IRAN09.1998
Skills
- Time Management
- Mail Management
- Office Meetings
- Schedule Management
- Microsoft Office
- Call Transfers
- Invoice Preparation and Processing
- Safe Work Practices
- Livechat Messaging
- Google Sheets
- Guest Services
- Customer Service and Assistance
Languages
Persian
Native or Bilingual
English
Professional Working
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Service Associate
Farmacy
08.2019 - 08.2022
Office Worker
Rug Company
05.2007 - 07.2013
Health Officer
Hospital
04.2003 - 04.2007
Associate of Science - ENVIROMENT HEALTH
SHIRAZ UNIVERSITY OF MEDICAL SCIENCE
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