Ned Dusic
Delahey,VIC
Summary
Proven sales strategist and customer relationship expert, adept in CRM proficiency and objection handling, with a track record of exceeding KPI targets. Skilled in lead generation and strategic planning, I drive growth and profitability through innovative sales analysis and funnel management.
Overview
10
10
years of professional experience
Work History
Utilities Sales Consultant
Compare Club
08.2024 - Current
- Develop and implement sales strategies to promote utility services and products to residential clients
- Create tailored proposals and presentations for prospective customers, highlighting benefits and cost-saving solutions
- Provide ongoing support to existing clients by addressing concerns, resolving issues, and ensuring customer satisfaction
- Monitor industry regulations and changes in utility pricing models to ensure compliance and provide accurate recommendations to clients
- Meet or exceed sales quotas and performance metrics, driving growth and profitability for the company
- Maintain accurate records of sales activities, customer interactions, and contract details in CRM systems
- (Salesforce)
- Offer energy-efficient solutions and sustainability advice to clients, contributing to long-term environmental and financial goals
Sales Representative/Course Manager
Entry Group/Entry Education
09.2019 - 08.2024
- Making and receiving calls with current and potential students.
- Managing enrollments through our CRM and student database, HubSpot and Axcelerate.
- Sending and responding to emails from, e.g., students, managers, and insurance companies.
- Generating student reports through Vasto and Axcelerate.
- Logging calls and correspondence throughout the day.
- Document all call information according to standard operating procedures.
- Create pipelines and automations through HubSpot for all the courses.
- Dealing with enrollments of 1,500+ students per month, and reaching and exceeding KPI targets.
- Average dial-outs per day sit at 90+, with a regular pickup rate of 62% over the phone, and a further 27% reply rate to messages and email correspondence.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Collaborated with marketing team to create promotional materials for products and services.
- Reviewed monthly performance against targets set by management team.
Client Services Manager/Process Implementation
Entry Group/Entry Conveyancing
09.2019 - 08.2024
- Process implementation and creating workflows and pipelines for incoming client forms, and follow-up (HubSpot).
- Phone calls with new leads, and qualifying them to make sure they are suitable candidates.
- Quotations for purchase and selling conveyancing needs.
- Using Smokeball for all contracts and personal information entry.
Building Manager/Concierge
Proactive Facility Management
01.2019 - 01.2020
- Speaking with residents over the phone regarding complaints or queries.
- Working directly with the building manager and assisting him with building maintenance
- Sending and responding to emails from residents, managers, city council, OC, etc.
- Parcel/mail auditing through Excel.
- Patrolling the building internally, externally, and via CCTV.
- Logging activities and incidents throughout the day.
- Document all call information according to standard operating procedures and R&C.
- Organizing contractors to come on-site when residents or the building have problems.
- Programming swipes and processing key orders through CRM Titan.
- Using Excel to update resident information.
Outbound Sales Consultant
Origin Energy
10.2018 - 01.2019
- Making calls to current and previous customers.
- Sending and responding to emails regarding products and enquiries.
- Provide customers with product and service information regarding new electricity and gas deals.
- Providing correct information at all time to ensure compliance is not breached
- Enter new customer information, and update current customer information.
- Document all call information according to standard operating procedures
- Using CRM software (SAP) to update contracts and customer details.
Retail Assistant
SPORTFIRST
Keilor Central
07.2017 - 01.2018
- Working face to face with customers
- Responding to online customer enquiries and incoming telephone enquiries
- Sorting stock both on floor and in stock rooms
- Reporting to Team Leaders and Managers
Customer Support Officer
Gunn Investigations
06.2015 - 10.2016
- Company Overview: Private Investigation
- Perform various procedural, operational and administrative tasks
- Respond to telephone and email enquiries from external clients
- Apply computer skills to use company systems and software applications
- Apply communication skills to resolve issues and provide assistance
- Develop relationships with team members and participate in group activities
- Document all call information according to standard operating procedures
- Private Investigation
Social Media Administration Officer
Maribyrnong Greens Soccer Club
01.2015 - 08.2016
- Company Overview: Volunteer
- Managing social media websites and applications
- Advertising information related to games and highlights onto our Facebook, website and team app
- Organising events, booking meeting rooms and arranging catering
- Creating web pages, brochures and flyers
- Volunteer
Education
Certificate IV in Real Estate Practice -
Entry Education
01.2024
Certificate IV in Property Services - Real Estate
Entry Education
01.2021
Diploma of Financial Planning -
Integrity Education
01.2017
Diploma of Financial Services -
Integrity Education
01.2017
Skills
- Customer relationship management
- Objection handling
- CRM proficiency
- Sales analysis
- Time management
- Multilingual capacity
- Sales strategies
- Sales funnel management
- Strategic planning
- Lead generation
- Contract negotiation and closing tactics
Accomplishments
- Certificate of Appreciation, Maribyrnong Greens SC, 2015-2016, Work with the local soccer team
- School fundraising and charity event organisation, Students making a difference (SMAD), 2013-2014
References
- Ryan Keys CEO - Entry Group, 0433 983 135
- Andrew Gunn - Director: Gunn Investigations, 0424 600 552
- Semir Zeric - Manager: Proactive Facilities Management, 0422 682 016
Languages
English
Native/ Bilingual
Bosnian
Native/ Bilingual
Croatian
Full Professional
Timeline
Utilities Sales Consultant
Compare Club
08.2024 - Current
Sales Representative/Course Manager
Entry Group/Entry Education
09.2019 - 08.2024
Client Services Manager/Process Implementation
Entry Group/Entry Conveyancing
09.2019 - 08.2024
Building Manager/Concierge
Proactive Facility Management
01.2019 - 01.2020
Outbound Sales Consultant
Origin Energy
10.2018 - 01.2019
Retail Assistant
SPORTFIRST
07.2017 - 01.2018
Customer Support Officer
Gunn Investigations
06.2015 - 10.2016
Social Media Administration Officer
Maribyrnong Greens Soccer Club
01.2015 - 08.2016
Certificate IV in Real Estate Practice -
Entry Education
Certificate IV in Property Services - Real Estate
Entry Education
Diploma of Financial Planning -
Integrity Education
Diploma of Financial Services -
Integrity Education
Similar Profiles
Siddhesh LadSiddhesh Lad
Salesforce Solutions Architect at Compare ClubSalesforce Solutions Architect at Compare Club
Suhail SrhilfiSuhail Srhilfi
Insurance Broker at Compare ClubInsurance Broker at Compare Club
Katherine ByrneKatherine Byrne
Outbound Telemarketer at Compare ClubOutbound Telemarketer at Compare Club