Neeladri Bhowmik
Sydney,NSW
Summary
Dedicated and results-oriented professional with a proven track record in customer service and website content management. Skilled in managing and updating website content, ensuring optimal user experience. Experienced in Python Programming, HTML and CSS. Possess strong communication and problem-solving skills. Eager to leverage my expertise to contribute to the success of a dynamic web management team.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Coles Express
08.2024 - Current
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Retail Worker
Handy Mart
03.2024 - 08.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Team Member
BRAC IT
04.2023 - 11.2023
- Contributed to team success by completing jobs quickly and accurately.
- Manual Updates for the website including images, videos, texts, etc.
- Maintained multiple project work-schedule.
- Tracked the usage of the website by clients and worked on areas for update.
Education
Master of Science - IT in Artificial Intelligence
Macquarie University
Sydney, NSW02-2026
Bachelor of Science - Computer Science And Engineering
BRAC University
Dhaka, Bangladesh09-2022
Skills
- Documentation
- Scheduling
- Filing
- Research
- Sales expertise
- Calendaring
- Microsoft PowerPoint
- Spreadsheets
- Retail sales customer service
- Strategic content planning
- Content sourcing
- Digital advertising
- Social media integration
- Online research
- Python Programming
- Coding
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Urdu
Professional Working
Japanese
Limited Working
Timeline
Customer Service Representative
Coles Express
08.2024 - Current
Retail Worker
Handy Mart
03.2024 - 08.2024
Team Member
BRAC IT
04.2023 - 11.2023
Master of Science - IT in Artificial Intelligence
Macquarie University
Bachelor of Science - Computer Science And Engineering
BRAC University
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