Summary
Work History
Education
Skills
Timeline
Generic

Neelam Dewan

Adelaide,SA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

Accounting / store keeping

Company
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Reviewed operational efficiencies, suggesting methods for improvement
  • Reviewed organization's adherence to regulatory guidelines applicable to specific activities and practices

Education

Master of Arts - Rural Development

Tribhuban University
Nepal
10.2015

Master of Arts - Political Science

Tribhuvan University
Nepal
08.2020

Skills

  • Retail Sales Customer Service
  • Order and Refund Processing
  • Service Standard Compliance
  • Customer Relations

Timeline

Accounting / store keeping

Company

Master of Arts - Rural Development

Tribhuban University

Master of Arts - Political Science

Tribhuvan University
Neelam Dewan