Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Neelam Kumavat

Cranbourne East

Summary

Dynamic and customer-focused Retail Pharmacy Assistant with over 1 year of experience delivering exceptional service in fast-paced environments. Skilled in inventory management, customer engagement, and sales optimization. Proficient in applying problem-solving and communication abilities to enhance customer satisfaction and drive organizational growth

Overview

7
7
years of professional experience
1
1
Certification

Work History

Retail Pharmacy Assistant

Chemist Warehouse
10.2023 - 09.2024
  • Delivered personalized assistance to customers, resolving inquiries with expertise
  • Maintained inventory across various aisles, ensuring optimal stock levels
  • Operated POS systems for efficient and accurate transaction handling
  • Specialized in cosmetics, providing tailored advice while maintaining store-wide standards
  • Contributed to compliance activities and upheld store operational procedures
  • Managed customer inquiries over the phone, ensuring prompt resolutions
  • Updated computer system with current customer, payment and inventory information.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.

Store Team Member

Posh Opp Shoppe
07.2023 - 09.2023
  • Managed donated inventory and ensured products were presentable for sale
  • Operated POS systems to process transactions seamlessly
  • Updated product pricing and maintained a clean, organized store environment
  • Delivered excellent customer service by addressing and resolving queries
  • Prepared merchandise displays to promote sales and attract customers.
  • Developed strong relationships with regular customers which increased return visits.
  • Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.

Quality Control

Sun Pharmaceutical Industries
07.2017 - 09.2020
  • Conducted quality tests on packaging materials from raw to finished stages
  • Managed tools like LIMS and image comparison software for efficient operations
  • Coordinated training programs, ensuring compliance with quality control standards
  • Organized training schedules and maintained comprehensive employee training records
  • Streamlined onboarding for new team members, facilitating a smooth transition
  • Maintained detailed records of completed trainings, certifications, and evaluations for easy reference during performance reviews or internal audits.
  • Developed training programs using classes and instructional methods to support long-term employee development and performance objectives.
  • Managed company's learning management system (LMS).

Education

Bachelor of Pharmacy -

Gujarat Technology University
04-2017

Skills

  • Customer Service Excellence
  • Sales Growth
  • Inventory Management
  • POS Operations
  • Team Collaboration
  • Answering customer questions
  • Resolving complaints
  • Customer relationship management
  • Verbal and written communication
  • Computer skills
  • Attention to detail
  • Documentation and recordkeeping

Certification

  • Innovation product training.
  • Christmas Training for Sales target.

Accomplishments

  • Recognized for exceeding sales targets by increasing customer basket size.
  • Streamlined inventory management, reducing restocking delays.
  • Successfully implemented training initiatives at Sun Pharmaceutical, improving team efficiency.

Timeline

Retail Pharmacy Assistant

Chemist Warehouse
10.2023 - 09.2024

Store Team Member

Posh Opp Shoppe
07.2023 - 09.2023

Quality Control

Sun Pharmaceutical Industries
07.2017 - 09.2020

Bachelor of Pharmacy -

Gujarat Technology University

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Neelam Kumavat