Neelam Sharma
Clayton South,VIC
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
EG Ampol
01.2025 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved resolution time with effective problem-solving for customer complaints.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
FSA
Calvary Age Care
07.2024 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Customer Service
Woolworths
10.2023 - 10.2024
- Provided exceptional customer service, addressing passenger concerns professionally and courteously.
- Maintained exceptional customer service standards throughout every shift.
- Displayed very good communication and customer service skills.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Customer Service Representative
Mubble Ice Cream
08.2023 - 03.2024
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor in Commerce Accounting - Accounting And Finance
P.I.G Government College
JIND05-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Product knowledge
- Team development
- Service upselling
Languages
English
Professional Working
Timeline
Customer Service Representative
EG Ampol
01.2025 - Current
FSA
Calvary Age Care
07.2024 - 01.2025
Customer Service
Woolworths
10.2023 - 10.2024
Customer Service Representative
Mubble Ice Cream
08.2023 - 03.2024
Bachelor in Commerce Accounting - Accounting And Finance
P.I.G Government College
Similar Profiles
Zayan RafeekZayan Rafeek
Team Member at EG AmpolTeam Member at EG Ampol
MD IFTEKHARUL ISLAMMD IFTEKHARUL ISLAM
Team Member at EG AmpolTeam Member at EG Ampol
Ibrahim KhalilIbrahim Khalil
Customer Service Representative at EG AmpolCustomer Service Representative at EG Ampol
Rahil KARKARRahil KARKAR
Staff Member at Crust pizza geelongStaff Member at Crust pizza geelong
Mai AkabaneMai Akabane
Hotel buffet at Hotel Villa FontaineHotel buffet at Hotel Villa Fontaine