NEELAM THOSAR
Gurgaon,Haryana
Summary
Dynamic and results-driven Recruitment Manager with over 14+ years of comprehensive experience in leading hiring initiatives for Professional Services, Manufacturing and IT. Proven track record in improving diversity ratios, ensuring compliance, and managing end-to-end recruitment processes. Successfully led a team of recruiters to achieve hiring targets consistently, driving both niche and volume hiring across various sectors. Adept at aligning with business leaders to understand hiring needs, implementing innovative staffing strategies, and enhancing candidate and hiring manager experiences. Expertise in metrics tracking, policy development, and audit management, with a strong focus on diversity and inclusion.
Overview
16
16
years of professional experience
Work History
Associate Manager-Talent Acquisition
Evalueserve PVT LTD.
04.2018 - Current
- Leading Hiring for Professional Services and Asset Wealth Management (PSAWM) LOB - Managed key stakeholders for India and confidential leadership hiring
- Improved diversity ratio in PSAWM with effective diversity hiring strategies, ensuring 100% compliance with BGV and Reference Check processes
- Tracked multiple hiring metrics including: Target Achievement, Offer to Join Conversion, Time & Cost per Hire, Candidate & Hiring Manager Experience, Quality of Hire, Sourcing Channel Mix & Diversity
- Successfully achieved hiring targets so far for all aligned business spans
- Led a team of 4 recruiters handling end-to-end hiring for multiple business units which includes, Financial services, Asset Management, Product & Design Team for Staff Augmentation & Managed services
- Extensive experience in niche and volume skill hiring across various sectors; such as Energy, Industrial Good, TMT/ICT, Agi-Tech, Fintech, CPG, Healthcare
- Responsible for hiring over 800 members in the past couple of years across domains like management consulting and boutique sectors
- Aligned with business leaders to understand and plan for current and future hiring needs
- Managed the complete employee life cycle of the team
- Drove diversity and inclusive hiring programs
- Catered to the largest clients within EVS
- Managed the employee referral program at EVS
- Explored innovative methods to create staffing plans
- Involved in JD design and competency mapping
- Contributed to external branding, research, and benchmarking
- Handled vendor and license vendor management
- Ensured adherence to set standards by examining process nuances
- Additional Responsibilities: Improved the presence and performance of the career page of Evalueserve
- Led apprenticeship hiring through government portals (NATS/NAPS)
- Responsible for internal/external audits (India/Global) and Eco-Vadis Audit
- Developed and implemented various policies and candidate feedback surveys.
Senior Executive HR
Tissa software Pvt. Ltd.
07.2012 - 12.2017
- Finding active and passive candidates using proactive sourcing methods, high touch direct sourcing and networking to find top candidates for current and future openings
- Uses cold calling, data base mining blogs, internet/web searches, LinkedIn, employee referrals to generate candidate leads
- Regularly called candidates for updates on job search, interviews and skills
- Maintained rapport with active candidates
- Pre-screened candidates through a detailed screening process; evaluated compatibility with job order's specific requirements, ensured candidate was a proper fit and was in contact with candidates 80% of the time via phone and emails
- Edited and reformatted resumes as necessary, adding relevant key words and skills to increase candidates match with client positions
- Worked with senior management to create HR policies and procedures; recruit employees; and develop orientation, training and incentive programs Supported bi-annual performance management process
- Assisted hiring managers in recruiting process
- Managed Applicant Tracking System
- Managed on boarding and tracked all temporary and contract employees.
Sr. Executive – Coordinator
Abhijeet Group
08.2010 - 03.2012
- Analyze job orders to fully understanding client's specific needs and requirements; update job descriptions to meet hiring explicit requirements
- Conduct searches to find qualified individuals via websites including Monster, LinkedIn, Indeed and Naukri
- Maintained active and pipeline candidates in Excel spreadsheets and SharePoint to contact for other possible opportunities
- Responsible for pre-interview screening, acting as the liaison between hiring manager and candidate; sending compensation agreement, offer, interview, and acceptance or rejection
- Developed promotional materials to aid in recruitment and provided employers with resources to assist in recruitment needs
- Negotiated and extended offers with a proven track record of closing talent in a highly competitive marketplace
- Managed closure of various practices, answer employee questions, hold employee meetings in delivering severance packages, answer benefit questions and provide additional HR support
- Responded to employee complaints and investigate situations as needed
- Provide employees and managers with next step course of actions and recommendations
- Successfully partnered with senior executives in revisions / facilitation of New Provider Orientation Initiative and documentation of HR processes
- Extend offers of employment to selected candidates under the direction of the hiring managers
- Managed employees in contract and permanent hire position; responsible for employee communication, including weekly check-ins and exit interviews.
Operations Manager
Anannaya ELearning Solutions Pvt. Ltd.
01.2009 - 07.2010
- Understanding business processes
- Processing all outgoing communication in the form of emails, letters, voice messages or other forms of communication
- Supervising any support staff and ensuring all office policies and procedures are being implemented
- Written the Process Document for handling various issues at Anannya eLearning Solutions
- Contributed in Developing a CRM software “Support App” which helps in solving the customer issues like tracing the batches, candidates, Change Of Passwords, Printing of Training Completion Certificates, Dispatch Monitoring
- Developed the Call Handling Module for all Inbound calls
- Coordinate projects from development through implementation, working with internal and external clients, vendors, consultants.
MIS-Executive
Angel Infin Pvt Ltd.
03.2008 - 12.2008
- Prepared monthly Performance Status Reports
- Collated, analyzed and documented company’s quarterly and half yearly performance details
- Generated, maintained and analysed Client Service reports
- Reviewed history of current reporting
- Monitored implementation of MIS processes and evaluated their effectiveness
- Maintained and updated all details of service agreements with clients.
Skills
- Building Strong Referral Networks
- Negotiation
- Business development understanding
- Product and service knowledge
- Diversity Hiring
- Personable and approachable
- Strategic Planning
- Recruitment and hiring
- Process Improvement
- Project Planning
Areaofstrength
- Multi-Location Recruitment
- Web-based Sourcing/Recruitment
- Building Strong Referral Networks
- Applicant Tracking system
- Excellent communication skills
- Diversity Hiring
- Team player
- Personable and approachable
Additionalinformation
B.com(2007), Delhi/NCR/Mumbai/Pune/Hyderabad and Bangalore, References available on request
Accomplishments
- Negotiated offer details and closed hires at an 90% Acceptance Rate for Full-Time Hires and 100 % acceptance rate for intern hires
- Reduced employee attrition by 20% through implementation of new HR Policie and maintained 100% joining ratio via post offer engagements.
- Recognized for reorganizing work structure by identifying and removing unnecessary positions
- Filled 800+ positions with top-notch candidates using variety of methods to generate candidates.
- Awarded as "You make a difference" for consistence performance in 2021
Currentlocation
Gurgaon
Profile Snapshot
- Associate Manager-Talent Acquisition, Evalueserve PVT LTD., APR 2018 - Till Date
- Senior Executive HR, Tissa software Pvt. Ltd., JUL 2012 – Dec 2017
- Sr. Executive – Coordinator, Abhijeet Group, AUG 2010 – MAR 2012
- Operations Manager, Anannaya ELearning Solutions Pvt. Ltd., JAN 2009 – JUL 2010
- MIS-Executive, Angel Infin Pvt Ltd., MAR 2008 – DEC 2008
Timeline
Associate Manager-Talent Acquisition
Evalueserve PVT LTD.
04.2018 - Current
Senior Executive HR
Tissa software Pvt. Ltd.
07.2012 - 12.2017
Sr. Executive – Coordinator
Abhijeet Group
08.2010 - 03.2012
Operations Manager
Anannaya ELearning Solutions Pvt. Ltd.
01.2009 - 07.2010
MIS-Executive
Angel Infin Pvt Ltd.
03.2008 - 12.2008
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