Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Neeley Pope

Clarkson,WA

Summary

Dynamic sales professional with a proven track record at Target, excelling in customer service and relationship building. Adept at cash handling and processing payments, I consistently enhance customer satisfaction and loyalty. My goal-oriented approach and strong communication skills have driven significant improvements in sales and service quality.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sales Assistant

Bonds @ Bits
03.2018 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Posting
  • Stocktaking
  • Re-ordering when stocks low

Customer Service Representative/Layby Assistant/Change

Target
08.2008 - 01.2009
  • Resolved customer inquiries to enhance satisfaction and build loyalty.
  • Assisted customers with product selection and purchases for improved sales experience.
  • Enhanced customer retention by addressing issues effectively and providing solutions.
  • Supported customer needs, ensuring timely resolution of concerns.
  • Delivered exceptional service to improve overall customer satisfaction.
  • Answered inquiries and provided information to ensure positive interactions.
  • Improved customer experiences by maintaining friendly and professional communication.
  • Processed transactions accurately to ensure seamless customer interactions.
  • Improved service quality by addressing customer feedback and concerns.
  • Resolved escalated issues promptly, enhancing customer trust and satisfaction.
  • Provided detailed product information to assist in decision making.
  • Assisted with returns and exchanges to ensure smooth transaction processes.

Special Needs Caregiver

Kwinana Early Years Services
05.2008 - 07.2008
  • Worked with individuals with special needs to increase social skills and independence.
  • Provided emotional support to enhance well-being and coping skills.
  • Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
  • Provided assistance to individuals with disabilities by helping with activities of daily living.
  • Provided personal care to maintain hygiene and prevent health problems.
  • Maintained clean and safe environment to prevent accidents and promote health.
  • Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
  • Prepared meals and snacks to provide proper nutrition and hydration.
  • Engaged individuals in recreational and leisure activities to promote socialization and improve quality of life.
  • Maintained confidentiality and privacy to protect individual's rights and well-being.
  • Improved communication skills of special needs students by incorporating visual aids, gestures, and assistive technology.
  • Developed strong relationships with families, providing regular updates on progress and addressing any concerns promptly.
  • Communicated well both verbally and in writing with clients, guardians, and medical professionals.

Education

Woodvale Senior High School

Skills

  • Cash handling
  • Goal oriented
  • Relationship building
  • Stock management
  • Sales expertise
  • RSA Certificate
  • Cash register operation
  • Processing payments
  • Opening and closing procedures
  • Customer needs assessment
  • Fitting room maintenance
  • Cold calling
  • Task prioritization
  • Order fulfillment
  • Upselling strategies
  • Returns and exchanges
  • Team support and assistance
  • Customer service
  • Friendly and helpful
  • Strong communication and interpersonal skills
  • Reliable and responsible
  • Team cooperation
  • Adaptable and flexible
  • Honest and dependable
  • Customer assistance
  • Excellent written and verbal communication
  • Decision-making
  • Organization
  • Building customer loyalty
  • Team leadership
  • Dressing room assistance

Certification

Certificate II in Retail Cosmetics Assistant

Certificate I in Challenges & Choices For Young Women

Timeline

Sales Assistant

Bonds @ Bits
03.2018 - Current

Customer Service Representative/Layby Assistant/Change

Target
08.2008 - 01.2009

Special Needs Caregiver

Kwinana Early Years Services
05.2008 - 07.2008

Woodvale Senior High School

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Neeley Pope