Summary
Overview
Work History
Education
Skills
Projects
Disclaimer
Languages
References
Timeline
Generic

Neelima Aredla

Sydney,NSW

Summary

Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone or in team to successfully investigate and troubleshoot problems.

Overview

2
2
years of professional experience

Work History

IT Support Specialist

Downer EDI
06.2022 - 06.2024
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Diagnose and resolve technical hardware and software issues, escalating as necessary to ensure timely resolution
  • Assist users in navigating systems and software applications, providing training and guidance as needed
  • Manage user accounts, permissions, email configurations, and other system settings
  • Create and maintain comprehensive documentation of IT procedures, system configurations, and troubleshooting guides
  • Use remote access tools to assist users and troubleshoot issues remotely
  • Install, configure, and update software and applications according to user needs and IT policies
  • Perform hardware upgrades, repairs, and replacements as required to ensure optimal performance
  • Maintain inventory of all hardware and software resources and manage procurement and deployment processes
  • Ensure excellent customer service and communication with end-users, keeping them informed of progress and issue resolution.

Education

Master of Science in Information Technology -

King’s Own Institute
Sydney

Bachelor of Technology in Electronics and Communication Engineering -

JNTUH
Hyderabad

Skills

  • Technical Support
  • Hardware and Software Troubleshooting
  • Windows and Mac OS
  • Active Directory Management
  • Network Configuration and Management
  • Customer Service
  • Communication and Interpersonal Skills
  • Time Management
  • Client Relationship Building
  • Database Administration
  • Disaster Recovery Planning
  • Data Recovery
  • Hardware upgrades

Projects

Help Desk Ticketing System Implementation, Led the implementation of a new help desk ticketing system, improving response times and tracking efficiency. Network Upgrade Project, Assisted in the upgrade of the company's network infrastructure, enhancing performance and security.

Disclaimer

I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.

Languages

English
Professional
Hindi
Professional
Telugu
Professional

References

References available upon request.

Timeline

IT Support Specialist

Downer EDI
06.2022 - 06.2024

Master of Science in Information Technology -

King’s Own Institute

Bachelor of Technology in Electronics and Communication Engineering -

JNTUH

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Neelima Aredla